Support Enforcement Manager

Join Scorewarrior — where imagination transforms into epic adventures and strategy unites players across the globe .

Founded in 2015 and proudly based in Cyprus , we're the creators and publishers of
Total Battle
, a 4X strategy game that blends deep tactical gameplay with a thriving community .

At the heart of our worlds lies connection: players come together, forge alliances , and build lasting friendships while conquering kingdoms , unlocking magic , and yes facing down mighty dragons .

Every challenge we tackle is as bold as the worlds we create — complex systems , powerful technologies , and immersive design brought to life with passion and innovation.

Since 2023, Scorewarrior has ranked among
Europe's top mobile video game developers
, and in 2024,
Total Battle
proudly secured a place in the
top 10 global 4X strategy games
on mobile.

We believe that a fair, safe, and compliant gaming environment is one of the key factors to our success.

As a
Support Enforcement Manager
, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player-related cases:

• Handling
  GDPR & DSA
  -related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO's department.
• Drafting procedures and guidelines in cooperation with relevant departments for handling GDPR, DSA, Terms of Service, and account-related policy enforcement cases.
• Investigating reports of non-compliant player behaviour and applying fair enforcement measures.
• Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures.
• Using MySQL to investigate and verify player-related compliance cases.
• Drafting and sending warnings, account action notifications, and legal responses to players.
• Analysing player behaviour data to identify violation patterns and recurring trends.
• Drafting, maintaining, and updating policy enforcement guidelines to address Terms of Service violations and recurring or emerging behaviours.
• Developing a structured response pipeline for handling recurring compliance cases.
• Working closely with the Support and Moderation teams to process reported violations.

Things we would love to see:

Policy Enforcement & Compliance

• Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities.
• Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions.
• Familiarity with drafting structured enforcement procedures and documentation.
• Independent decision-making ability, with confidence in applying judgment on complex or ambiguous cases.

Legal & Regulatory Knowledge

• A firm understanding of GDPR and DSA obligations, including data rights management.
• Skilled at producing legally sound and compliant communication.
• Excellent written communication for producing clear, compliant, and firm responses.

Analytical & Technical Skills

• Proficiency with MySQL for data checks and compliance case verification.
• Strong case analysis and decision-making skills based on evidence.
• Ability to analyse behavioural trends and proactively draft enforcement procedures.

Collaboration & Leadership

• Experience working across multiple teams, including Support, Moderation, and Legal.
• Strong organisational skills for maintaining case logs, and internal enforcement history.

Soft Skills

• Ability to adjust tone depending on violation severity and audience.
• Adaptability to evolving player behaviour trends and legal frameworks.
• Effective conflict-resolution skills.

Nice to Have

• Awareness of gaming industry dynamics and online community environments.
• Knowledge of community management practices and online player dynamics.
• Background in risk management, trust & safety, or fraud prevention.
• Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience.

It would help you to stand out if:

• You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:

• The best team in the world
• An excellent remuneration package, including a 13th salary.
• Full-coverage relocation for you and your family to Cyprus (Limassol).
• A modern and sunny office space close to the sea.
• Private health insurance for you and your family members.
• A monthly school allowance for your children at pre-school and school-age.
• Lunch compensation.
• Personal development opportunities paid for by the company: professional and language courses, books, etc.
• Bonuses for outstanding results, years worked, getting married, and the birth of a child.
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.