Customer Support Agent Fluent French

2 days ago

Limassol, Limassol, Cyprus D-WAY CONSULTING Full time

A leading global financial services company, is currently seeking a proactive and talented Fluent French Customer Relations Agent to join our team. In this full-time position at our office, you will be responsible for maintaining customer relationships and providing excellent service to our clients.

Key responsibilities:

● Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.

● Deliver excellent customer service and ensure a positive customer experience.

● Process customer requests, such as opening new accounts, updating personal information, and handling transactions.

● Identify and pursue sales opportunities and cross-selling within the existing customer base.

● Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.

● Record customer interactions and maintain relevant information in the customer system.

● Proactively communicate with customers about new products, services, and promotions.

Required Qualifications:

● Fluent French speaker with excellent communication skills, both written and verbal.

● Customer-oriented mindset and strong problem-solving skills.

● Passionate about IT and possesses strong computer skills.

● Experience in a customer service or customer relations role is a plus.

● Experience in the financial sector and knowledge of investment products is a bonus.

● Good organizational skills and ability to multitask.

● Team player with the ability to work independently.

What we offer:

● Competitive salary and benefits package.

● Opportunities for professional growth and development within a dynamic, global company.

● A supportive and collaborative work environment that values diversity and inclusion.

● Access to advanced tools and resources to excel in your role.

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