CRM Manager

CRM Manager

Company Description

We are SkillOnNet, leading the gaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

The CRM department is expanding and actively seeking a
CRM Manager
to join our team. As a CRM Manager, you will be responsible for overseeing designated market(s), driving CRM project, design strategies, fostering collaboration across departments, and ensuring compliance with industry regulations. We are looking for someone with outstanding organizational, communication, and problem-solving skills, ready to thrive in a dynamic environment and play a pivotal role in our team's success.

Your Responsibilities

• Take full responsibility and ownership of the CRM for the designated market(s).
• Manage production of CRM plans in accordance with Company's planning process.
• Strategize, communicate, execute, test, and evaluate various CRM projects.
• Report progress of your CRM efforts to the management and other departments.
• Assist in prioritizing projects to ensure business critical deadlines are always met as a priority.
• Work closely with internal company departments to ensure alignment on communication and events performed globally.
• Liaise frequently with the marketing, tech, product, analytics and copywriter teams to design marketing initiatives and test new innovative ideas to increase the number and value of customers.
• Ensure compliance with regulations and legislations applied in the iGaming industry.
• Drive to own and execute projects together with an ambitious team.
• Hands-on, proactive, and ready to perform other tasks as assigned when needed.

What we are looking for:

• Minimum 2 years of experience in CRM or similar field
• Excellent organizational skills and superb attention to details.
• Understanding of customer relationship management theory and practice.
• Use data-driven insights to influence project direction and long-term strategy.
• Excellent communication skills, written and verbal.
• Ability to function as a self-starter with an emphasis on getting things done.
• Ability to take full ownership of projects, from start to finish.
• Must be able to work under pressure in fast paced environment.
• Ability to problem solve and adapt to changing business requirements.
• Strong interpersonal skills with the ability to build relationships across Departments and remote offices.
• Extensive knowledge of MS Office tools.
• Fluency in English

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Annual Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
• A chance to advance professionally inside one of the world's largest iGaming organizations.

What it's like to work at SkillOnNet

SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools,

benefits.