PSP Integration Specialist
1 week ago
About the Company
On behalf of a technology leader in digital cashier and payment orchestration solutions for fintech, brokers, e-commerce providers, and financial institutions, we are looking to hire a
PSP Integration Specialist
to join their growing team in Limassol, Cyprus.
About the Role
The PSP Integration Specialist serves as a trusted technical partner for clients, ensuring maximum value is realized from the company's payment solutions.
This role blends technical expertise with a customer-first mindset to drive smooth integrations, resolve challenges, and identify opportunities for optimization.
By fostering strong relationships and providing hands-on guidance, the PSP Integration Specialist plays a key role in successful client onboarding, adoption, and long-term retention.
Key Responsibilities
- Serve as the primary technical point of contact for merchants and partners during onboarding and integration.
- Guide clients through API integrations, configuration, and testing of payment and cashier solutions.
- Provide responsive technical support via live chat, email, and ticketing systems to ensure timely issue resolution.
- Deliver product training, share best practices, and offer hands-on technical guidance to merchants and PSP partners.
- Collaborate closely with internal development and product teams to troubleshoot and resolve issues efficiently.
- Monitor client integrations, identify performance gaps or adoption barriers, and recommend improvements.
- Document common use cases, workflows, and integration solutions to enhance the client experience.
- Manage client data and interactions within CRM tools such as HubSpot.
- Conduct QA checks and integration validations to ensure high reliability and service quality.
Required Skills & Experience
- 1–3 years of experience in a technical support, integration, or implementation role within payments, PSP, acquiring, or fintech.
- Strong understanding of payment processing flows, API integrations, and transaction lifecycles.
- Hands-on experience with REST APIs, JSON, Postman, and webhooks.
- Excellent troubleshooting and problem-solving skills, with the ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Proficient in ticketing systems and CRM tools (e.g., HubSpot, Zendesk, Jira).
- Highly organized, detail-oriented, and proactive in managing multiple client integrations.
- Strong written and verbal communication skills in English.
All application will be treated in complete confidence.
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