Information Technology Support Engineer
2 days ago
𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 – 𝗖𝘆𝗽𝗿𝘂𝘀 (Dispatch)
𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁: 𝗘𝗻𝗴𝗹𝗶𝘀𝗵+ (Local language)
Role Overview
We are seeking a skilled IT Support Engineer to join our team in Cyprus. The ideal candidate will provide technical support to end-users, manage IT systems, and ensure smooth day-to-day operations across hardware, software, and network infrastructure. You will handle incidents, troubleshoot system issues, and maintain an excellent level of customer service.
Key Responsibilities
Provide on-site IT support including troubleshooting of hardware, software, and network issues.
Install, configure, and maintain end-user devices such as laptops, desktops, and peripherals.
Respond to and resolve IT service desk tickets; escalate complex issues as needed.
Assist with software installations, patching, and routine system updates.
Document all issues and solutions accurately in the ticketing system.
Maintain professionalism and effective communication with end users and remote support teams.
Required Skills & Experience
2–3 years of experience in Desktop IT Support / Desk Side Support. Proficiency with Windows OS and macOS environments.
Strong troubleshooting, diagnostic, and problem-solving skills. Basic knowledge of networking concepts (TCP/IP, LAN/WAN, Wi-Fi).
Familiarity with remote access tools, imaging tools, and ticketing systems.
IT Certifications such as CompTIA A+, MCITP, or equivalent are a plus.
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