
Tier 2 Support – Payments Platform
1 day ago
PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.
As a part of our continuous growth we are looking for
Tier 2 Support Specialists
to handle escalated issues and provide advanced technical support for clients on our payments platform. They combine troubleshooting, investigation, and configuration expertise to resolve complex cases, support deeper onboarding, and collaborate with engineering on systemic issues.
Responsibilities
- Investigate advanced technical issues escalated from Tier 1.
- Troubleshoot transactions, routing rules, cascading/fallbacks, and PSP integrations.
- Provide advanced onboarding support: technical walkthroughs, integration assistance, transaction testing, and detailed flow explanations.
- Analyze transaction performance and generate insights for optimization.
- Collaborate with Product, Engineering, QA, and BizDev on systemic improvements.
- Escalate confirmed bugs or systemic issues to Engineering with reproducible details.
Requirements
- Strong knowledge of payment infrastructure and transaction lifecycles.
- Proficient in advanced troubleshooting, log analysis, and API debugging.
- Ability to identify performance trends and patterns in transaction data.
- Effective communicator with both clients and technical teams.
Benefits
- Snacks in the Office
- 24 days of vacation per year
- Attractive office location and facilities
- Medical insurance
- Breakfasts and lunches in the office (partially paid by the Company)
- Languages classes (partially paid by the Company)
- Social Club of the Company
-
Limassol, Limassol, Cyprus PGWay Full time €120,000 - €180,000 per yearPGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments...
-
Limassol, Limassol, Cyprus PGWay Full time €40,000 - €60,000 per yearPGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments...
-
Payment Support Analyst
2 weeks ago
Limassol, Limassol, Cyprus MUFG Investor Services Full time €30,000 - €60,000 per yearCompany Description MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...
-
L1 Platform Application Support
2 weeks ago
Limassol, Limassol, Cyprus Exinity Full time €40,000 - €60,000 per yearCompany Description Who are we?In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence. And they're turning to the world's financial markets to achieve it. Exinity's mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and...
-
L1 Platform Application Support
2 weeks ago
Limassol, Limassol, Cyprus Exinity Full time €40,000 - €60,000 per yearWho are we?In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence. And they're turning to the world's financial markets to achieve it. Exinity's mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that...
-
Head of Payments
2 weeks ago
Limassol Municipality, Limassol, Cyprus FlirtVentures Full time €55,000 - €65,000 per yearLocation:Limassol, Cyprus(Hybrid 3+ days/week in office)Salary:€55,000 – €65,000 gross/year(Depending on experience)Start date:ASAPAbout UsFlirtventures is a fast-growing group of companies in the online dating and affiliate marketing space. We're scaling fast, launching new products across multiple entities, and building teams that can deliver at the...
-
Payments Manager
7 days ago
Limassol, Limassol, Cyprus TheSoul Publishing Full time €40,000 - €60,000 per yearTheSoul Publishing is one of the world's most prolific digital media companies and a leading creator business platform. Our original video, animation, and editorial content are available in 21 languages across 50 platforms and 21 sites, going viral globally and generating 25 billion monthly views on social media, with over 2 billion followers.As a media...
-
Payments Manager
1 day ago
Limassol, Limassol, Cyprus TheSoul Group Full timeTheSoul Group is one of the world's most prolific digital media companies and a leading creator business platform. Our original video, animation, and editorial content are available in 21 languages across 50 platforms and 21 sites, going viral globally and generating25 billion monthly viewson social media, with over2 billion followers.As a media powerhouse,...
-
Customer Support Specialist
7 days ago
Limassol Municipality, Limassol, Cyprus BridgerPay Full time €35,000 - €45,000 per yearBridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue, without writing a single line of code. Operating across 4 continents and supporting 30+...
-
Senior Payments Officer
1 day ago
Limassol, Limassol, Cyprus Oceonix Full time €35,000 - €60,000 per yearA top tier, rapidly growing transportation company, with a focus on high value transportation investments in shipping, intermodal, aviation, and rail, is seeking to hire a Senior Payments Officer for its treasury team with at least 5 years of relevant work experience. The individual will join a new growing, diverse and multi-jurisdictional accounting &...