Support Officer

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the role:
As a Support Officer, you will play a key role in supporting the daily operations of the Banking Department, ensuring smooth coordination between client relationship and business growth teams. This is an administrative position designed for someone who is detail-oriented, organized, and eager to learn about the fintech and banking industry.

In this role, you will handle a variety of operational and administrative tasks — from managing client and partner documentation to coordinating internal processes, updating forms, preparing reports, and maintaining accurate records across systems such as Google Sheets and Docs,  Excel, HubSpot, and JIRA. You will work closely with internal teams including Client Relationship Managers, Business Growth Managers, AML, CDD,  Compliance, Legal, and Technical Support to ensure client and partner requests are completed efficiently and accurately.

This position is essential to maintaining service quality, especially for VIP clients, and contributes directly to the department's growth and client satisfaction. It offers an excellent opportunity to develop a strong understanding of banking operations within a dynamic, fast-growing fintech company.

Location: Cyprus Office

Reporting to: Banking Lead

What you will do:

Client Relations Support

• Manage daily administrative changes to profiles, including signatories, users and company information. Prepare and update relevant forms, coordinate internally (with the CDD and CRM teams), and inform clients once updates are completed.
• Oversee cardholder registration process by sending forms and KYC requests, assisting clients with card issuance and activation, coordinating with technical support when required and managing card closures based on client instructions.
• Handle client account terminations by collecting relevant instructions, coordinating the termination process with internal teams and ensuring timely completion.
• Assisting clients with card issuance and activation, collecting information and relevant forms
• Support client account terminations by gathering relevant instructions, coordinating the termination process with internal teams (e.g., CDD), and ensuring completion within agreed timelines

Business Growth Support

• Support client onboarding by recording and updating lead information, sending reminders and supporting administrative steps in the account opening process. 
• Coordinate updates and approvals for Payment Account Agreements in collaboration with the Legal team based on client requests and internal requirements.
• Draft, review and process NDAs in coordination with the Compliance team, manage the signing process and ensure proper recordkeeping.
• Conduct occasional market research and prepare reports on the FinTech and Banking industries and emerging trends or competitors. 
• Assist in the planning and execution of banking campaigns  when required by the business growth team.

Partner Relations Support

• Provide administrative support for partner onboarding by coordinating pre-approval and due diligence processes, ensuring all requirements are met and maintaining accurate partner records. 
• Manage partner terminations, including drafting and finalizing termination agreements in collaboration with the Legal and CRM Teams. 

Banking Department Support

• Provide general administrative and operational assistance to the Banking Department.
• Maintain accurate records  for ongoing and completed tasks and contribute to the preparation of departmental reports and presentations. 
• Support internal teams (CRM, Business Growth) on specific administrative requests while maintaining clear task prioritization.
  
  

What we need:

Experience & Background

• 1–2 years of experience in an administrative or operational role, ideally within a corporate, legal, or financial services environment.
• Previous experience as a corporate administrator or assistant accountant or an admin position in a corporate environment will be considered a strong advantage.
• Familiarity with basic financial or business documentation processes (e.g., agreements, client forms, or onboarding records).
• Prior exposure to client communication or account support is preferred.

Skills & Competencies

• Excellent organizational skills, with strong attention to detail and accuracy in handling documentation and data.
• Good communication skills with the ability to interact professionally with clients and internal teams.
• Confident using Excel and Google Sheets for tracking, reporting, and data entry.
• Proactive and eager to learn, with a genuine interest in supporting business operations and improving processes.
• Comfortable managing multiple administrative tasks and following structured workflows.
• Team-oriented, dependable, and able to collaborate effectively with colleagues across departments.

Personal Attributes

• Service-oriented mindset — enjoys supporting clients and internal stakeholders.
• Curious, adaptable, and motivated to grow within the company as new opportunities arise.
• Detail-focused and reliable, with a high sense of responsibility in managing client-related documentation.
  
  

The perks of being a  

• Future-Proof Your Finances: Once you've passed probation, we'll kickstart your Provident Fund to secure your future. 
• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth. 
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Drive in Style:  After one year with us, you may be eligible for a company car—performance and availability permitting. 
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more. 
• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members. 
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team min).

Technical Interview - A 1 hour technical interview with the Banking Lead to assess your problem solving skills.
Final Interview – A final meeting with the CEO of UK (Banking) to explore how well you align with our culture and values.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy