Support Executive

7 days ago

Larnaca, Larnaka, Cyprus Lirunex Limited Full time €20,000 - €40,000 per year

Job Description

  • Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
  • Perform customer KYC (Know Your Customer) checks upon Clients' registration.
  • Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
  • Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
  • Document all customer interactions and maintain comprehensive records in our CRM system.
  • Collaborate with team members and other departments to escalate and resolve complex issues.
  • Identify recurring customer issues and proactively work to improve our support processes.
  • Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
  • Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.
  • Daily process and monitor all deposit request by updating the relevant information into excel report.
  • Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner.
  • Daily reconciliation and update for cash flow of payment gateway and bank.
  • To perform other related duties assigned by superior from time to time.

Job Requirements

  • A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
  • Previous experience in a customer support role or a similar customer-facing position is preferred.
  • Proficiency in using CRM software or customer support tools is an advantage.
  • Excellent Communication skills, both written and verbal, with a strong command of the English.
  • Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
  • Ability to work in a fast-paced environment and handle customer interactions professionally.
  • Ability to work independently as well as collaboratively in a team-oriented environment.
  • Flexibility to work in a rotating shift schedule, including weekends and holidays as per required.

  • Executive Assistant

    5 days ago

    Larnaca, Larnaka, Cyprus Peanuds Full time €60,000 - €80,000 per year

    Are you an experiencedExecutive Assistant looking for a fully remote rolesupporting top leadership in a dynamic fintech environment? This opportunity could be perfect for you.Peanuds is modernising corporate banking with a modular, multi-account platform that powers SEPA transfers, multi-currency wallets, card management, and deep analytics through a single...

  • Accounting Manager

    1 week ago

    Larnaca Municipality, Larnaka, Cyprus EBC - Executive Business Consultants Full time €40,000 - €60,000 per year

    Executive Business Consultants Ltd (EBC) is looking for an Accounting Manager to join its teamJob Description and Duties:‍Client Portfolio Management:Oversee daily operations and ensure quality of work for a portfolio of international clients.Supervise and support junior staff assigned to the client portfolio.Communicate with clients via telephone, email,...

  • Junior Business Development Executive

    1 week ago

    Larnaca, Larnaka, Cyprus Marinakis Property Developers Full time €25,000 - €35,000 per year

    The Junior BDE will drive business growth by finding new clients, expanding markets, and building lasting partnerships.Additional descriptionMarinakis Developers, based in Larnaca, is seeking a Russian-speaking Junior Business Developer to join our expanding sales team. This role offers an exciting opportunity to contribute to our growing efforts in reaching...

  • IT Incident support office

    2 weeks ago

    Larnaca, Larnaka, Cyprus Worldwiders Full time €30,000 - €60,000 per year

    Job DescriptionWe are looking for an IT Incident Support Officer to work for an award-winning Forex company, onsite in Larnaca, Cyprus Our client's company is expanding rapidly, driven by a culture of innovation and passion for finance and technology. They are an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools,...

  • Mechanical Engineer

    5 days ago

    Larnaca, Larnaka, Cyprus ICAP People Solutions Full time €30,000 - €60,000 per year

    ICAP Executive Search & Selectionis one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR ServicesProvider in Greece and Cyprus.With more than50 years of experience, we specialize in assessing and recruitingSenior to Middle-Level Executives across all sectors.On behalf of our client,a leading energy infrastructure...

  • Personal Assistant

    5 days ago

    Larnaca, Larnaka, Cyprus ICAP People Solutions Full time €20,000 - €25,000 per year

    ICAP Executive Search & Selectionis one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Providerin Greece and Cyprus.With more than50 years of experience, we specialize in assessing and recruitingSenior to Middle-Level Executives across all sectors.ICAP Executive Search, on behalf of its client, a leading...

  • Mechanical Engineer

    2 weeks ago

    Larnaca, Larnaka, Cyprus VTTI Full time €40,000 - €80,000 per year

    Your next step in VTTI CyprusVTT Vasiliko (VTTI Cyprus), is a company in the VTTI Group, one of the world's leading storage providers for energy and other essential products like chemical. VTTV is one of the first and largest energy storage and distribution terminals in the Eastern Mediterranean. The infrastructure of the terminal includes 28 tanks with a...

  • Website Manager

    2 weeks ago

    Larnaca, Larnaka, Cyprus HFM Full time €30,000 - €60,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking aWebsite Managerto oversee the planning, execution, optimization, and maintenance of our...

  • CRM Strategist

    5 days ago

    Larnaca, Larnaka, Cyprus HFM Full time €60,000 - €80,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a results-driven, experiencedCRM Strategistto strategise the development, execution, and...

  • Audit Manager

    1 week ago

    Larnaca, Larnaka, Cyprus AsusPlus Auditors and Tax Consultants Ltd Full time €60,000 - €120,000 per year

    Our firm is seeking to recruit a motivated professional to join our audit team in the position of Audit Manager.Responsibilities:Review audit work performed by team members.Perform audit work for local and international clients.Assist in planning, execution, and completion of audit engagements in accordance with IFRSs and ISAs.Preparation of...