Regional CRM Manager

2 weeks ago

Limassol, Limassol, Cyprus Triskel Consulting Full time €104,000 - €130,878 per year

Our client is a digital services provider operating within the iGaming field. They are now growing their CRM department and seeking to hire a Regional CRM Managers for each market they are operating in.

Job Summary

We are looking for Regional CRM Managers to lead our client's CRM efforts for the Spanish, Swedish, Danish, Norwegian, Polish, Romanian, US, AU/NZ or Swiss/Austrian markets. Youll be responsible for designing and executing customer lifecycle strategies to drive engagement, retention, and customer lifetime value. You should have a deep understanding of Nordic customer behavior, iGaming/online entertainment experience, and CRM best practices.

Responsibilities
:

  • Develop and manage localized CRM strategies for the specific market (Email, SMS, push notifications, onsite messaging, etc.)
  • Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation
  • Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI
  • Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns
  • Monitor KPIs such as retention rate, conversion, CLV, and churn and proactively act on insights
  • Ensure all campaigns are compliant with local regulations and responsible gaming practices
  • Act as the main point of contact for all CRM-related initiatives in the specific market

Requirements
:

  • 3+ years of experience in CRM, preferably in iGaming, fintech, or digital entertainment
  • Fluent English (written and spoken) and, ideally fluent in the language of the market you will manage.
  • Strong understanding of the target market and user behavior
  • Hands-on experience with CRM tools and platforms (Braze, Optimove, Salesforce, etc.
  • Data-driven mindset with experience in segmentation, A/B testing, and campaign analysis
  • Excellent communication, planning, and organizational skills
  • Self-starter with the ability to work independently in a fast-paced environment

What is on offer?

  • Competitive salary package
  • Opportunity to join a fast-growing, international company
  • Creative freedom and ownership of your market
  • Remote-first culture with flexible working hours
  • Dynamic and collaborative work environment

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