Customer Support Specialist

2 weeks ago

Limassol, Limassol, Cyprus FP Markets (First Prudential Markets) Full time €25,000 - €35,000 per year

FP Markets Group of Companies
is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time
Customer Support Specialist
in Cyprus office - a certified Great Place to Work
.

Responsibilities:

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company's website and trading platforms
  • Communicating with clients regarding the company's products and services via telephone, email and live chat
  • Assisting other departments

Candidate Profile:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Fluency in Spanish/Portuguese and English is essential
  • Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 09:00 - 17:00 & night shift 16:00 - 24:00 (The training will be on-site for 2-3 weeks, then hybrid with 1-2 days a week on-site)
  • Ability to work on public holidays and one Saturday & Sunday a month

Why us:

  • Recognition as a certified Great Place to Work, reflecting our positive culture and commitment to employee well-being
  • Opportunity to make an impact in a fast-growing business at an exciting stage of development
  • High level of autonomy, encouragement of ideas, and the chance to apply your expertise to shape best practices
  • Ongoing professional development, training budget, and growth opportunities alongside industry leaders
  • Competitive salary, regular reviews, and performance-based incentives
  • Engaging company culture: team events, global celebrations, and more
  • Brand-new modern office in a convenient location with complimentary fruits, breakfasts, and lunches
  • Free access to sports and wellness facilities across the country
  • Free company-provided parking
  • Medical insurance and pension fund after probation
  • Birthday gift and an additional day off
  • Visa and work permit assistance, if required

Recruitment Process:

  • Interview with HR
  • Interview with Hiring Manager

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