Customer Support Manager

1 week ago

Nicosia, Nicosia, Cyprus TenTrade Full time €40,000 - €60,000 per year

Company Description

At TenTrade, we offer a comprehensive trading ecosystem that provides access to advanced financial tools, cutting-edge products, and brokerage services. We strive to provide traders with the tools, knowledge, and services required to maximize earning potential. We are now on the lookout for a Customer Support Manager.

Key Responsibilities

  • Develop and implement training programs while creating and maintaining Standard Operating Procedures (SOPs).
  • Manage
    Trustpilot
    and other customer review platforms to maintain a positive brand reputation.
  • Analyze customer support workflows to identify bottlenecks and improve efficiency.
  • Enhance the overall customer experience through continuous process optimization.
  • Handle client inquiries via helpdesk tickets, email, and live chat.

Required Qualifications

  • Minimum of 1 year of experience in a customer support role within the
    FOREX industry
    .
  • Professional proficiency in
    English
    (written and spoken).
  • Strong computer literacy and comfort with digital communication platforms.
  • Excellent communication and interpersonal skills.

Preferred Qualifications

  • Additional language skills in
    Italian
    or
    Spanish
    will be considered an advantage.

What We Offer

  • Competitive compensation package.
  • An opportunity to join a fast-growing, innovative brokerage.
  • A collaborative and supportive work environment.
  • Career development and growth opportunities.

Location:
Nicosia

Employment Type:
Full-time, Office-based

Send your CV today

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