Customer Support Manager
1 week ago
Company Description
At TenTrade, we offer a comprehensive trading ecosystem that provides access to advanced financial tools, cutting-edge products, and brokerage services. We strive to provide traders with the tools, knowledge, and services required to maximize earning potential. We are now on the lookout for a Customer Support Manager.
Key Responsibilities
- Develop and implement training programs while creating and maintaining Standard Operating Procedures (SOPs).
- Manage
Trustpilot
and other customer review platforms to maintain a positive brand reputation. - Analyze customer support workflows to identify bottlenecks and improve efficiency.
- Enhance the overall customer experience through continuous process optimization.
- Handle client inquiries via helpdesk tickets, email, and live chat.
Required Qualifications
- Minimum of 1 year of experience in a customer support role within the
FOREX industry
. - Professional proficiency in
English
(written and spoken). - Strong computer literacy and comfort with digital communication platforms.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- Additional language skills in
Italian
or
Spanish
will be considered an advantage.
What We Offer
- Competitive compensation package.
- An opportunity to join a fast-growing, innovative brokerage.
- A collaborative and supportive work environment.
- Career development and growth opportunities.
Location:
Nicosia
Employment Type:
Full-time, Office-based
Send your CV today
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