Customer Experience

1 day ago

Nicosia, Nicosia, Cyprus C.A. Papaellinas Emporiki Ltd (Alphamega) Full time €35,000 - €45,000 per year

We're looking for a
Customer Experience (CX) Manager
to lead our customer-focused initiatives, ensuring every interaction reflects our commitment to quality, care, and innovation.

Position:
Customer Experience (CX) Manager

Location:
Nicosia – Head Office

Employment Type:
Full-time

Responsibilities:

·      Oversee, design, and continuously improve the company's Loyalty Program, ensuring effective customer rewards, engagement, and retention.

·      Provide guidance and training to in-store teams and the Customer Service department.

·      Manage and resolve customer issues and complaints with empathy and efficiency.

·      Collect and analyze customer feedback to enhance the overall experience.

·      Develop and deliver CX training programs to promote a customer-centric culture.

·      Review and update company policies to enhance the overall experience.

·      Track and analyze CX performance metrics such as NPS, providing actionable insights to leadership.

Requirements:

·      Proven experience in Customer Experience, CRM, or Customer Service Management, ideally in retail or hospitality

·      Strong knowledge of CRM systems and loyalty programs

·      Excellent data analysis, problem-solving, and strategic thinking skills

·      A customer-first mindset with the ability to inspire others

·      Fluency in Greek and English

·      Bachelor's degree in Business, Marketing, or a related field is considered an asset.

What we offer:

  • Up to 24 working days of Annual Leave, directly paid from the Company
  • 13th salary
  • Medical Insurance plan – 50% company contribution, with no geographic restriction (Voluntary after 3 months of employment)
  • Pension Insurance Plan (Voluntary after 6 months of employment)
  • 20% employee discount at Alphamega Cafeterias & BEAN BAR
  • 10% employee discount shopping at Alphamega Hypermarkets
  • Free Dietetics and Nutrition Counseling Services by our Clinical Nutritionist
  • Providing health assistance by the Company's Accredited Doctor and psychological group support when needed
  • Scholarships at Specific Universities or Higher Education, for diplomas, Bachelor or Master's Degree

All applications will be treated with strict confidentiality.

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