Administrative Assistant, Front Office

1 week ago

COD Mediterranean Limassol, Cyprus Melco Resorts & Entertainment Full time €25,000 - €40,000 per year
REQ13716 Administrative Assistant, Front Office (Open)

POSITION SUMMARY:

The Administrative Assistant, Hotel and F&B is primarily responsible to provide smooth and efficient administrative support to the Front Office. This position requires strong communication skills, multi-tasking abilities and a commitment to delivering outstanding service to both guests and staff.

PRIMARY RESPONSIBILITIES:

  • Answer and direct phone calls at the front office, managing incoming inquiries in a timely manner.
  • Responding to guest comments on ReviewPro or delegating to the respective department for handling and responding.
  • Update the guest Itraks onto the guest profiles.
  • Preparing the amenities for the following day and sending to the respective departments
  • Monitoring the queue rooms and checking in the rooms when they become available and follow up by calling/emailing/ or sending a WhatsApp message to the guest.
  • Assist with inputting Birchstreet requests.
  • Assist with creating HBF or any documents which requires to be Docusigned
  • Assists in handling requests for general information and allowable data but maintaining the needed confidentiality.
  • Assist in walking the departures to assist Front Office as well as Housekeeping,
  • Assists in the preparation of assigned correspondence, reports, drafts, memos and emails.
  • Attends and prepares meeting minutes as and when required.
  • Prepares reports, letters, memorandums, fax etc as assigned by the VP of Hotel and F&B whilst always ensuring the strictest levels of confidentiality.
  • Ensures professional and timely handling of guests' concerns.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Works closely with other Business Units in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Be fully conversant with all duties of the secretary and to ensure that in the absence of the other Secretaries, provide coverage of duties as required.
  • Exercises responsible behaviour at all times and positively representing the hotel team.
  • To have a thorough understanding and knowledge of all departments within the division.
  • Maintains high standards of personal appearance including uniform, always grooming and hygiene.
  • Carries out any other reasonable duties and responsibilities as assigned

QUALIFICATIONS:

Experience

  • Previous experience in Hotel Front Office operations or a similar administrative role is highly

Education

  • Bachelor's degree or equivalent work experience

Skills / Competencies

  • Fluent in English; excellent verbal and written skills
  • High level of computer skills (Outlook, Excel, Power Point, Word)
  • Opera (PMS) exposure and/or experience, preferred.
  • Knowledge in office and calendar management, confident in dealing with guests and taking phone calls, maintains a good filing system
  • Ability to multitask effectively in a fast paced-environment while maintaining attention to detail.

PERPERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

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