Client Service and Onboarding Specialist

STATOK is a Cyprus based regulated brokerage firm specializing in providing access to the US Equities markets. In partnership with best-in-class brokers and fintech companies, we are building a modern, robust trading infrastructure to accommodate high-volume professional clients, both firms and individuals. Our goal is to leave our clients with only one problem: whether to buy or to sell.

As a Client Service and Onboarding Specialist, you will play a key role in carrying out complete onboarding procedures of new legal-entity and individual clients and assisting the AMLCO with product governance and AML risk scoring.

Responsibilities:

• Manage the end-to-end onboarding of new legal-entity and individual clients: send welcome packs, collect agreements and corporate/KYC documents, guide clients through each step, and open accounts in internal systems.
• Assist the AMLCO with product-governance and AML risk scoring of all accounts, documenting the rationale for each rating.
• Perform MiFID categorisation (retail / professional / eligible counterparty) in line with AMLCO instructions and maintain evidence on file.
• Conduct KYC/CDD at onboarding and throughout the client lifecycle: analyse ownership & control, verify identity, establish economic profile, and keep KYC data current.
• Run daily and periodic screening (sanctions, PEP, adverse media) on new and existing clients using LexisNexis, World-Check, etc.; escalate true positives.
• Track expiry dates of KYC documents and pro-actively request renewals.
• Handle client e-mail/phone queries promptly and professionally, providing clear information on the firm's services and instruments.
• Maintain orderly electronic and hard-copy files, ensuring data in all systems matches signed documentation.
• Contribute to drafting, reviewing and updating AML, KYC and client-service procedures and forms.
• Monitor relevant legal/regulatory updates and industry trends; flag changes affecting onboarding or monitoring processes.

Job requirements:

• 3+ years of working experience with carrying out complete onboarding procedures of new legal-entity and individual clients.
• AML (Anti-Money Laundering) and CS (Customer Screening) experience.
• CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) procedures.
• KYC (Know Your Customer) procedures of legal entities and professional clients.
• CySEC Basic/Advanced.
• English B2.

Would be a plus:

• CySEC AML Certification.
• Understanding of Ukrainian or Russian.

We offer:

• Care from Day One – medical insurance immediately upon starting work, including dental care, and professional psychological support because your well-being matters.
• Work-Life Balance – 21 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress.
• Investment in your energy – partial reimbursement for any sports activities that empowers you.
• Growth and development – partial coverage for English or Ukrainian language courses + a fixed budget for professional development training.
• Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Modern Office in Larnaca – a stylish space for work and inspiration: open areas, cozy lounges, functional meeting rooms and kitchen with snacks and drinks – all for your comfort.

Join the STATOK, where your talents and aspirations will be recognized We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us - apply today and take the first step towards your bright future

STATOK is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering STATOK as your next career move