Customer Support Specialist

2 weeks ago

Limassol, Limassol, Cyprus Parimatch Full time €45,000 - €55,000 per year

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

We are looking for a Customer Support Specialist (South Korea) to join our team.
Your main responsibilities will be:

  • Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean;
  • Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns;
  • Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams;
  • Identify and escalate critical issues to ensure quick resolution;
  • Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean;
  • Gather and share feedback from players to help improve overall player experience and product development;
  • Stay up-to-date with the latest game updates, patches, and events to assist players effectively;
  • Maintain a deep understanding of company policies, game mechanics, and support processes;
  • Working in shifts schedule.

Essential professional experience:

  • Native Korean speaker with excellent written and verbal communication skills;
  • Proficiency in English (both written and spoken) for internal communication;
  • 1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field;
  • Ability to handle a high volume of inquiries while maintaining a positive and empathetic approach;
  • Excellent problem-solving skills with attention to detail and a passion for helping others;
  • Familiarity with support software and tools (e.g., Zendesk, Freshdesk, etc.) is a plus.

We care about you:

  • Vacation: We care about your well-being and offer flexible vacation options tailored to your location.
  • Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork.
  • Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don't have a physical location, or the option of a budget for home office expenses twice a year, available from day one.
  • Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.
  • Game Changer: Access MBA scholarships to enhance your knowledge and register your kids for our internal project, "gENERation", focused on boosting the potential of children within Parimatch families.
  • Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.
  • Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts for your Birthday (Netflix, GoGift, and other certificates), Christmas, and other occasions.

Taking care of our people is an integral part of
Parimatch
shared values, ensuring a supportive and positive workplace culture.

  • Customer Support Specialist

    17 hours ago

    Limassol Municipality, Limassol, Cyprus BridgerPay Full time €35,000 - €45,000 per year

    BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+...

  • Trader Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus Spotware Systems Full time €45,000 - €55,000 per year

    Spotware Systems is looking for a Trader Support Specialist to join our team in Limassol. As part of the Trader Support team, you will assist clients and internal teams with inquiries related to the functionality of our cTrader platform. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused...

  • Trader Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus Spotware Systems Full time €45,000 - €55,000 per year

    Spotware Systems is looking for aTrader Support Specialistto join our team inLimassol. As part of the Trader Support team, you will assist clients and internal teams with inquiries related to the functionality of our cTrader platform. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused...

  • Customer Support

    3 days ago

    Limassol, Limassol, Cyprus SquaredFinancial Full time €20,000 - €40,000 per year

    Job Overview:The Customer Support Officer will provide timely and accurate assistance to customers via phone, email, or live chat in bothEnglish and Arabic. Key responsibilities include resolving customer queries, troubleshooting technical issues, handling complaints, and providing information about the company's products and services. The role also involves...

  • IT Support Specialist

    5 days ago

    Limassol, Limassol, Cyprus MUFG Investor Services Full time €25,000 - €35,000 per year

    Company DescriptionMUFG Investor Services is a trusted partner to many of the world's largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate...

  • French Customer Support

    17 hours ago

    Limassol, Limassol, Cyprus Talentera Full time €35,000 - €45,000 per year

    About the Company:Talentera, on behalf of a leading client in the Forex industry, is looking an experiencedCustomer Support - French Speakerto join their team in a remote role.Job Role: Customer Support - French Speaker | RemotelyAbout the Role:We are looking a fluent French speaker to join our Customer Support and Back Office team in a regulated Forex...

  • Customer Support Officer

    2 weeks ago

    Limassol, Limassol, Cyprus IronFX Full time €104,000 - €130,878 per year

    IronFXis a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivatedCustomer Support Officerto join our growing and dynamic and growing customer support teamJob Description:Provide support to customers via live chat, email and/or telephoneResolve client queries...

  • Technical Support Specialist – Level 1

    5 days ago

    Limassol Municipality, Limassol, Cyprus Your Bourse Full time €25,000 - €40,000 per year

    Join our team as aTechnical Support Specialist You'll be the primary contact for customers, providing exceptional support for technical issues and general inquiries about our products. You'll mainly assist customers via chats, helping with troubleshooting, configuration, and product usage. We're looking for a dynamic and enthusiastic individual to deliver...

  • Customer Support Team Lead

    7 days ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €45,000 per year

    At WeDoSupport we're on an exciting journey of growth and expansion into new markets. As we continue to thrive, we're seeking a passionate and experiencedCustomer Support Team Lead (Finnish Speaker)to spearhead our efforts in delivering exceptional service to our valued customers. If you're ready to take on a leadership role in a dynamic and collaborative...

  • French Customer Support/Back Office

    1 week ago

    Limassol, Limassol, Cyprus Talentera Full time €45,000 - €55,000 per year

    About the Company:Talentera, on behalf of a leading client in the Forex industry, is looking an experiencedCustomer Support/Back Office - French Speakerto join their team in a remote role.Job Role: Customer Support/Back Office - French Speaker | Onsite or RemotelyAbout the Role:We are looking a fluent French speaker to join our Customer Support and Back...