Current jobs related to Customer Support Officer - Limassol, Limassol - IronFX

  • Customer Support

    3 days ago

    Limassol, Limassol, Cyprus SquaredFinancial Full time €20,000 - €40,000 per year

    Job Overview:The Customer Support Officer will provide timely and accurate assistance to customers via phone, email, or live chat in bothEnglish and Arabic. Key responsibilities include resolving customer queries, troubleshooting technical issues, handling complaints, and providing information about the company's products and services. The role also involves...

  • French Customer Support/Back Office

    1 week ago

    Limassol, Limassol, Cyprus Talentera Full time €35,000 - €45,000 per year

    About the Company:Talentera, on behalf of a leading client in the Forex industry, is looking an experiencedCustomer Support/Back Office - French Speakerto join their team in a remote role.Job Role: Customer Support/Back Office - French Speaker | Onsite or RemotelyAbout the Role:We are looking a fluent French speaker to join our Customer Support and Back...

  • French Customer Support

    2 days ago

    Limassol, Limassol, Cyprus Talentera Full time €35,000 - €45,000 per year

    About the Company:Talentera, on behalf of a leading client in the Forex industry, is looking an experiencedCustomer Support - French Speakerto join their team in a remote role.Job Role: Customer Support - French Speaker | RemotelyAbout the Role:We are looking a fluent French speaker to join our Customer Support and Back Office team in a regulated Forex...

  • Customer Support Specialist

    2 days ago

    Limassol Municipality, Limassol, Cyprus Antelope Full time €30,000 - €60,000 per year

    Antelope's suite of products streamlines all the operations and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope's CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.We are looking for a talented and ambitious...

  • Customer Support Specialist

    2 days ago

    Limassol Municipality, Limassol, Cyprus BridgerPay Full time €35,000 - €45,000 per year

    BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+...

  • Customer Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus FP Markets Full time €25,000 - €35,000 per year

    FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work.Responsibilities:Provide answers...

  • Customer Support Specialist

    2 weeks ago

    Limassol, Limassol, Cyprus FP Markets (First Prudential Markets) Full time €25,000 - €35,000 per year

    FP Markets Group of Companiesis a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-timeCustomer Support Specialistin Cyprus office - a certified Great Place to Work.Responsibilities:Provide answers to...

  • Customer Support Trainer

    5 days ago

    Limassol, Limassol, Cyprus CoreStar Full time €25,000 - €60,000 per year

    CoreStar is a dynamic technology company supporting partners in the fintech and iGaming industries with scalable, high-performance solutions.Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project.At CoreStar, you'll have the opportunity to grow your skills, tackle exciting challenges, and...

  • Customer Support Representative

    7 days ago

    Limassol, Limassol, Cyprus Mitrade Full time €35,000 - €45,000 per year

    Client Support Representative (Portuguese Speaking)Company Overview:Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.Leveraging our proprietary...

  • Customer Support Team Lead

    1 week ago

    Limassol, Limassol, Cyprus WeDoSupport Full time €25,000 - €50,000 per year

    At WeDoSupport we're on an exciting journey of growth and expansion into new markets. As we continue to thrive, we're seeking a passionate and experiencedCustomer Support Team Lead (Finnish Speaker)to spearhead our efforts in delivering exceptional service to our valued customers. If you're ready to take on a leadership role in a dynamic and collaborative...

Customer Support Officer

2 weeks ago

Limassol, Limassol, Cyprus IronFX Full time €20,000 - €25,000 per year

IronFX
is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated
Customer Support Officer
to join our growing and dynamic and growing customer support team

Job Description:

  • Provide support to customers via live chat, email and/or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client's requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client's requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company's services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

  • Business fluency in English
  • Previous relevant experience
    (6 months-2 years)
    in
    online customer support
    (emails/live chat) or a similar role is
    a must
  • Experience and knowledge of using Microsoft Office/Outlook is
    a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Attention to detail
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems

Remuneration and Benefits

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

  • Competitive Salary based on your experience and qualifications
  • Private Medical Insurance Plan to support your health
  • Daily Homemade Lunches provided at our Limassol office (no employee cost)
  • On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
  • Free On-Site Parking available
  • Early leave Benefit & Hybrid Work Model to support your work-life balance
  • Team Building Activities and regular Corporate Events
  • Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
  • Participation in the Company's Pension Plan for long-term financial planning
  • Birthday gifts to celebrate your special day
  • Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
  • Career Growth Opportunities and continuous personal and professional development

Working Hours:

  • Monday-Friday;
    9-hour shifts including1 hour lunch break (on a weekly rotation);
    between 07:00-22:00 Cyprus time
  • 1 week night shift, once per month
  • Twice-a-year (for the duration of 1 month) working hours will be as follows;
    Saturday-Wednesday
    (Thursday & Friday off);
    12:00-20:00 Cyprus time