Customer Support Officer

2 weeks ago

Limassol, Limassol, Cyprus IronFX Full time €104,000 - €130,878 per year

IronFX
is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated
Customer Support Officer
to join our growing and dynamic and growing customer support team

Job Description:

  • Provide support to customers via live chat, email and/or telephone
  • Resolve client queries and provide support when required
  • Be the liaison between client's requests, customer service and back office operations
  • Offer support to the Business Development Managers
  • Ensure that all client's requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company's services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

Job Requirements:

  • Business fluency in English
  • Previous relevant experience
    (6 months-2 years)
    in
    online customer support
    (emails/live chat) or a similar role is
    a must
  • Experience and knowledge of using Microsoft Office/Outlook is
    a must
  • University Degree in Business Administration or a relevant degree
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication and multitasking skills
  • Good time management and priority handling
  • Attention to detail
  • Initiative to find answers to new questions
  • Ability to diagnose and resolve problems

Remuneration and Benefits

We invest in your well-being, career growth, and the moments that matter, both in and out of work.

  • Competitive Salary based on your experience and qualifications
  • Private Medical Insurance Plan to support your health
  • Daily Homemade Lunches provided at our Limassol office (no employee cost)
  • On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
  • Free On-Site Parking available
  • Early leave Benefit & Hybrid Work Model to support your work-life balance
  • Team Building Activities and regular Corporate Events
  • Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
  • Participation in the Company's Pension Plan for long-term financial planning
  • Birthday gifts to celebrate your special day
  • Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
  • Career Growth Opportunities and continuous personal and professional development

Working Hours:

  • Monday-Friday;
    9-hour shifts including1 hour lunch break (on a weekly rotation);
    between 07:00-22:00 Cyprus time
  • 1 week night shift, once per month
  • Twice-a-year (for the duration of 1 month) working hours will be as follows;
    Saturday-Wednesday
    (Thursday & Friday off);
    12:00-20:00 Cyprus time

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