Customer Support Agent
3 weeks ago
Job Title: Customer Support Agent - German Speaker
Location: Limassol, Cyprus
We are seeking a highly skilled Customer Support Agent to join our team at HR4ALL. The ideal candidate will be fluent in German and have previous experience in online customer support.
Responsibilities:
- Provide customer support via live chat and email.
- Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
- Acknowledge and resolve customer issues and queries efficiently.
- Stay up to date with the latest product terms, offers, and features.
- Escalate complex queries to relevant departments when necessary.
- Conduct initial investigations into customer issues and queries.
Requirements:
- Experience: Previous experience in online customer support is required.
- Language Proficiency: Excellent written and verbal skills in German.
- Proficiency in English is also required.
- Location: Must be located in Limassol, Cyprus, or willing to relocate.
- Citizenship: EU citizenship or valid work permit for Cyprus is required.
Shifts:
- Weekday Shifts: Monday to Friday, rotating weekly.
- Night Shift: Monday to Friday, fixed schedule.
- Weekend Shift: Saturday and Sunday, 24 hours per week.
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