Customer Support Agent

3 weeks ago


Limassol, Limassol, Cyprus HR4ALL Full time

Job Title: Customer Support Agent - German Speaker

Location: Limassol, Cyprus

We are seeking a highly skilled Customer Support Agent to join our team at HR4ALL. The ideal candidate will be fluent in German and have previous experience in online customer support.

Responsibilities:

  • Provide customer support via live chat and email.
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.
  • Acknowledge and resolve customer issues and queries efficiently.
  • Stay up to date with the latest product terms, offers, and features.
  • Escalate complex queries to relevant departments when necessary.
  • Conduct initial investigations into customer issues and queries.

Requirements:

  • Experience: Previous experience in online customer support is required.
  • Language Proficiency: Excellent written and verbal skills in German.
  • Proficiency in English is also required.
  • Location: Must be located in Limassol, Cyprus, or willing to relocate.
  • Citizenship: EU citizenship or valid work permit for Cyprus is required.

Shifts:

  • Weekday Shifts: Monday to Friday, rotating weekly.
  • Night Shift: Monday to Friday, fixed schedule.
  • Weekend Shift: Saturday and Sunday, 24 hours per week.


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