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Key Account Manager

2 months ago

Limassol, Limassol, Cyprus FYST Full time

What You'll Be Working On

  • Assisting the merchants at all stages of cooperation;
  • Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
  • Introduction of company's acquiring services to the merchants, preparation of presentations for sales process;
  • Maintaining long-term business relationships and daily communication with merchants;
  • Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
  • To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
  • Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company's earnings on a daily basis
  • Planning each client's development strategy in order to increase the client's involvement in the company's earnings increase

What You Need To Succeed In This Role

  • 2+ years of experience in clients success, business development role
  • Experience in working with merchants in the e-commerce sector is mandatory
  • Willingness and ability to learn new things quickly
  • High sense of responsibility
  • Good communication skills (for communication not only with the clients but cross-team communication daily)
  • Excellent written & spoken communication skills in English ( not less than B2) and good command of russian (A2/B1 level);

What We Offer

  • An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
  • Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
  • Work with coworkers who are passionate about their business;
  • Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
  • The opportunity to attend conferences, courses, and professional development at the company's expense- we favor the continuous development of our employees;
  • 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off;
  • Team building events and corporate parties;


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