Team Leader- Account Management
4 weeks ago
- Lead and manage a team of Account Managers, ensuring top performance in handling B2B client accounts.
- Build strong relationships with key B2B partners, working closely with the Sales team to onboard new clients and maintain long-term partnerships.
- Proactively drive upselling initiatives, promoting new products and premium offerings to existing clients.
- Facilitate smooth cooperation between Account Managers and departments such as Product, CRM, Operations, and Compliance.
- Oversee multiple client accounts, ensuring efficient daily operations and clear communication.
- Align the team with business goals, ensuring individual and collective targets are met.
- Monitor performance and implement strategies to achieve departmental KPIs.
- Understand partner marketing strategies and business needs, providing training and support for team growth and success.
- Ensure excellent communication between the team and clients, addressing inquiries quickly and fostering long-lasting partnerships.
- Represent the company at industry events and trade shows, engaging with potential clients and showcasing products.
- Solid experience in team leadership, preferably in Account Management or B2B services.
- Strong leadership and coaching skills, with a focus on performance management.
- Proven relationship-building and client management abilities.
- Experience in collaborating with internal teams across functions.
- Excellent problem-solving and coordination skills.
- Fluent in English with exceptional communication, negotiation, and presentation skills.
- Experience with CRM software and MS Office (particularly Excel).
- Self-motivated with a results-driven mindset.
- Attention to detail and high-quality work.
- European citizenship required.
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Senior Account Manager Team Lead
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PSP Tech Account Manager Role
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