Hungarian Speaking VIP Account Manager

1 week ago


Limassol, Limassol, Cyprus Triskel Consulting Full time
VIP Account Manager - Hungarian Language

Triskel Consulting is seeking an experienced VIP Account Manager to join our team. As a key member of our VIP team, you will be responsible for delivering exceptional customer service and building strong relationships with high-value players in the Hungarian market.

Key Responsibilities:
  • Develop and maintain personalized relationships with high-value players in the Hungarian market.
  • Provide tailored support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in the Hungarian region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on the performance of VIP players, accompanied by recommendations for improvement to the management team.
Requirements:
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the Hungarian iGaming market, along with in-depth knowledge of player preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of Hungarian as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.


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