VIP Account Manager

2 days ago


Limassol, Limassol, Cyprus GRS Recruitment Full time

Seeking a VIP Account Manager to oversee a portfolio of assigned customers, identifying and assessing their needs to achieve satisfaction, and generating sales leads.

VIP Account Manager

A leading entertainment and iGaming organisation is looking for a skilled professional to join their team in Limassol.

  • Main Duties and Responsibilities:
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Generate sales leads.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.
    • Promote a "Safer Gaming" philosophy.
    • Stay up-to-date on rules, processes, and licensing needs.
  • Candidate Profile:
    • Fluent in English.
    • Proven customer service experience handling VIP Clients would be considered an advantage but not a requirement.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices will be considered as an advantage.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Strong communication/public relations along with active listening skills required.
    • Customer orientation and the ability to adapt and respond to diverse sorts of characters.
    • Proficiency in working on computers and touch typing are required.
    • Ability to perform under pressure.
    • Accountability and conscientiousness.


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