German and Spanish-speaking Customer Support Specialist

1 day ago

Limassol, Cyprus beBeeSupport Full time
Trader Support Officer - German and Spanish-speaking

We are seeking a highly skilled Trader Support Officer to join our team in Limassol, Cyprus. The successful candidate will be responsible for providing exceptional customer service via live chat, email, and phone, while assisting with technical and account-related queries.

The ideal candidate will have fluency in German and Spanish, as well as excellent communication and problem-solving skills. Experience in the financial industry is preferred, but not mandatory. Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advantage.

Key Responsibilities:

  • Respond promptly and professionally to client queries via live chat, email, and phone.
  • Deliver accurate and clear information about our products and services.
  • Support clients in German- and Spanish-speaking markets with onboarding, technical issues, and trading platform usage.
  • Manage and verify KYC documentation and onboarding procedures.
  • Maintain accurate client records within the CRM system.
  • Collaborate with internal departments to resolve client issues efficiently.
  • Handle affiliate agreements and monthly commissions, including contract drafting, performance tracking, and commission processing.
Requirements:
  • Fluent in German and Spanish.
  • Excellent communication and problem-solving skills.
  • At least 1 year of experience in a Customer Support role, preferably in the financial industry.
  • Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advantage.
  • High level of computer literacy, including proficiency in Microsoft Office tools.
Benefits
  • Competitive salary based on experience and qualifications.
  • Hybrid work model (home + office) in Limassol.
  • Career growth opportunities and ongoing professional development.
  • Continuous training and hands-on experience with modern technologies.

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