Customer Service Specialist

1 day ago


Limassol, Limassol, Cyprus beBeeMerchandise Full time

Job Description: We are seeking a highly skilled and motivated Merchant Support Officer to join our team. As a key member of our customer support function, you will be responsible for providing excellent service to our merchants, ensuring their queries are resolved efficiently and effectively.

Responsibilities:

  • Provide timely and effective support to merchants through various channels, including email, phone, and live chat.
  • Assist merchants with account setup and management, including bank account changes, corporate structure updates, and other relevant adjustments.
  • Manage data in internal systems, ensuring accurate record-keeping and updating ticketing systems to maintain streamlined operations.
  • Prepare and generate reports based on merchant requests, ensuring all information is accurate and provided in a timely manner.
  • Collaborate with Client Relations Managers (CRMs) to assist with reconciliation, settlement-related requests, login-related inquiries, APM requests, and decline code-related issues.

Requirements:

  • Proven track record of providing exceptional customer support in a similar role.
  • Strong communication skills, both written and verbal, with the ability to communicate effectively with clients and colleagues.
  • Excellent attention to detail, with the ability to review documents meticulously and identify errors.
  • Experience in the payments industry is an advantage.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company.
  • Professional development opportunities.

Our Culture:

  • We value diversity and inclusion in the workplace.
  • We prioritize employee well-being and offer a range of benefits to support mental and physical health.

How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity.



  • Limassol, Limassol, Cyprus beBeeCustomer Full time

    Job Title: German Language Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and fluent German language customer support specialist to join our team in Greece. As a key member of our international team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, or chat.Key...


  • Limassol, Limassol, Cyprus beBeeCustomerService Full time

    Customer Service RepresentativeThis is a customer-focused role where you will communicate with French-English speaking customers to improve conversion rates and enhance customer retention.We are seeking an experienced Customer Service Representative to join our team in Cyprus. In this role, you will be responsible for conducting outbound calls to convert...


  • Limassol, Limassol, Cyprus beBeeCustomerSupport Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Limassol.This is an exciting opportunity to work with a dynamic company and contribute to the success of our customer-focused organization.As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via...


  • Limassol, Limassol, Cyprus beBeeCustomerSupport Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Excellence Specialist to join our team. As a key member of our support group, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Your primary focus will be on resolving trade-related inquiries and issues...


  • Limassol, Limassol, Cyprus beBeeSupport Full time

    About UsWe are a global fintech company from Estonia with over 350 professionals in 18 countries.Why Work With Us?We value equality and professional development, offering numerous training programs and benefits to enhance your skills and advance your careers.Our progressive policies respect individual and group cultures, providing an efficient infrastructure...


  • Limassol, Limassol, Cyprus beBeeOperations Full time

    Job Description","We are seeking a highly motivated and organized Partners Operations Specialist to join our team. As a key member of the Partners Relations department, you will play a crucial role in onboarding and supporting our partners, ensuring smooth operations.","This is an exciting opportunity to work with a dynamic team in a rapidly growing company...


  • Limassol, Limassol, Cyprus beBeeSuccess Full time

    Customer Success Officer Job Description">At our organization, we are seeking a highly skilled Customer Success Officer to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless support and resolving any issues that may arise.This role is perfect for someone who is passionate about delivering...


  • Limassol, Limassol, Cyprus beBeecustomer Full time

    Customer Success OfficerWe are seeking a highly skilled Customer Success Officer to join our team. As a Customer Success Officer, you will be responsible for ensuring that our clients receive exceptional service and support.Your primary focus will be on assisting clients worldwide through live support, handling customer requests via chats and emails in...


  • Limassol, Limassol, Cyprus beBeeProcurement Full time

    As a Purchasing Specialist, you will be responsible for procuring goods and services that meet the company's operational requirements. Your strong background in ship management procurement will ensure compliance with high-quality standards.Key Responsibilities:


  • Limassol, Limassol, Cyprus beBeeConversion Full time

    Job Title: Conversion AgentWe are seeking a skilled Conversion Specialist to join our team. This is an excellent opportunity for individuals who enjoy working in fast-paced sales environments and have a strong passion for influencing and persuading clients.About the RoleThe Conversion Agent will be responsible for proactively contacting warm leads, guiding...