Customer Service Specialist

1 day ago

Limassol, Limassol, Cyprus beBeeMerchandise Full time

Job Description: We are seeking a highly skilled and motivated Merchant Support Officer to join our team. As a key member of our customer support function, you will be responsible for providing excellent service to our merchants, ensuring their queries are resolved efficiently and effectively.

Responsibilities:

  • Provide timely and effective support to merchants through various channels, including email, phone, and live chat.
  • Assist merchants with account setup and management, including bank account changes, corporate structure updates, and other relevant adjustments.
  • Manage data in internal systems, ensuring accurate record-keeping and updating ticketing systems to maintain streamlined operations.
  • Prepare and generate reports based on merchant requests, ensuring all information is accurate and provided in a timely manner.
  • Collaborate with Client Relations Managers (CRMs) to assist with reconciliation, settlement-related requests, login-related inquiries, APM requests, and decline code-related issues.

Requirements:

  • Proven track record of providing exceptional customer support in a similar role.
  • Strong communication skills, both written and verbal, with the ability to communicate effectively with clients and colleagues.
  • Excellent attention to detail, with the ability to review documents meticulously and identify errors.
  • Experience in the payments industry is an advantage.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company.
  • Professional development opportunities.

Our Culture:

  • We value diversity and inclusion in the workplace.
  • We prioritize employee well-being and offer a range of benefits to support mental and physical health.

How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity.

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