Native German Speaker Customer Support Specialist

3 weeks ago

Larnaca, Larnaka, Cyprus Cross Border Talents Full time
{"Key Responsibilities": "

As a Customer Support Specialist with German language skills, you will be responsible for providing timely and accurate information to customers regarding banking products and services.

You will assist customers with account-related issues, transactions, and inquiries, ensuring effective resolution and building strong relationships with customers by understanding their needs and providing tailored support.

You will also identify areas for improvement in customer support processes and provide feedback to enhance service quality.

Additionally, you will maintain accurate records of customer interactions and transactions in the system.

", "Requirements": "

To be successful in this role, you will need to have native-level fluency in German and B2 proficiency in English.

You will also need to have strong communication and interpersonal skills, with a focus on customer service.

Previous experience in customer support or a similar role, preferably in the banking sector, is also required.

You will need to be able to work flexible hours, including weekends, as required by the shift schedule.

Proficiency in using CRM systems and other relevant software is also necessary.

", "Benefits": "

This role offers a competitive salary package and the opportunity to develop your skills in a dynamic banking environment.

You will also be part of a supportive team culture with a focus on customer satisfaction.

", "Company Culture": "

At Cross Border Talents, we value our employees and strive to create a positive and inclusive work environment.

We believe in the importance of teamwork and collaboration, and we encourage our employees to share their ideas and feedback.

", "What We Offer": "

We offer a range of benefits, including a competitive salary package, opportunities for professional development, and a supportive team culture.

We are committed to helping our employees grow and succeed in their careers.

", "How to Apply": "

If you are a motivated and customer-focused individual with German language skills, we encourage you to apply for this role.

Please submit your application, including your resume and a cover letter, to [insert contact information].

", "Note": "

Please note that only shortlisted candidates will be contacted for an interview.

We thank all applicants for their interest in this role.

", "Job Type": "Full-time", "Location": "Larnaca", "Industry": "Banking", "Job Category": "Customer Service", "Job Function": "Customer Support"}

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