Native German Speaker Customer Support Specialist
1 week ago
We are seeking a highly skilled and fluent German language customer support specialist to join our team at Cross Border Talents. As a customer support specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.
Key Responsibilities:- Customer Assistance: Respond to customer inquiries in a timely and accurate manner, providing detailed information about our banking products and services.
- Problem Resolution: Assist customers with account-related issues, transactions, and inquiries, ensuring effective resolution and a high level of customer satisfaction.
- Relationship Management: Build strong relationships with customers by understanding their needs and providing tailored support to meet their expectations.
- Process Improvement: Identify areas for improvement in customer support processes and provide feedback to enhance service quality and efficiency.
- Documentation: Maintain accurate records of customer interactions and transactions in our system.
- Language Proficiency: Native-level fluency in German and B2 proficiency in English.
- Communication Skills: Strong communication and interpersonal skills, with a focus on customer service and relationship building.
- Experience: Previous experience in customer support or a similar role, preferably in the banking sector.
- Flexibility: Ability to work flexible hours, including weekends, as required by the shift schedule.
- Technical Skills: Proficiency in using CRM systems and other relevant software.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Professional Development: Opportunity to develop your skills in a dynamic banking environment and advance your career.
- Supportive Team Culture: A supportive team culture that prioritizes customer satisfaction and employee well-being.
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Larnaca, Larnaka, Cyprus Cross Border Talents Full timeCustomer Support RoleWe are seeking a highly skilled Native German Speaker Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Customer Assistance: Respond to...
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Larnaca, Larnaka, Cyprus Cross Border Talents Full timeCustomer Support Specialist - German LanguageWe are seeking a highly skilled Customer Support Specialist with native-level fluency in German to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone, email, and chat.Key Responsibilities:Customer...
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Larnaca, Larnaka, Cyprus Cross Border Talents Full time{"Key Responsibilities": "As a Customer Support Specialist with German language skills, you will be responsible for providing timely and accurate information to customers regarding banking products and services.You will assist customers with account-related issues, transactions, and inquiries, ensuring effective resolution and building strong relationships...
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German Language Customer Support Specialist
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Larnaca, Larnaka, Cyprus Cross Border Talents Full time{"h1": "German-Speaking Customer Support Representative", "p": "We are seeking a motivated and customer-focused individual to join our team in Cyprus as a German-Speaking Customer Support Representative. In this role, you will be the first point of contact for our German-speaking customers, providing exceptional service and support across various channels,...
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German Customer Support Specialist
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Larnaca, Larnaka, Cyprus Cross Border Talents Full time{"title": "Customer Support Representative for German-Speaking Customers", "company": "Cross Border Talents", "description": "Job OverviewWe are seeking a German-speaking Customer Support Representative to handle customer inquiries and resolve issues without any sales pressure.ResponsibilitiesManage inquiries from German-speaking customers via calls and...
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German Customer Support Specialist
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