Native German Speaker Customer Support Specialist

1 month ago


Larnaca, Larnaka, Cyprus Cross Border Talents Full time

Customer Support Role

We are seeking a highly skilled Native German Speaker Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries in a timely and accurate manner, providing information on banking products and services.
  • Problem Resolution: Assist customers with account-related issues, transactions, and inquiries, ensuring effective resolution.
  • Relationship Management: Build strong relationships with customers by understanding their needs and providing tailored support.
  • Process Improvement: Identify areas for improvement in customer support processes and provide feedback to enhance service quality.
  • Documentation: Maintain accurate records of customer interactions and transactions in our system.

Requirements:

  • Native-level fluency in German and B2 proficiency in English.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Previous experience in customer support or a similar role, preferably in the banking sector.
  • Ability to work flexible hours, including weekends, as required by the shift schedule.
  • Proficiency in using CRM systems and other relevant software.

Benefits:

  • Competitive salary package.
  • Opportunity to develop your skills in a dynamic banking environment.
  • Supportive team culture with a focus on customer satisfaction.


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