German VIP Account Manager

7 days ago


Larnaca, Larnaka, Cyprus Alpha Talent Solutions Full time
Job Description

We are seeking a dedicated and results-driven German Speaking VIP Account Executive to join our client's team at Alpha Talent Solutions.

About the Role:

The ideal candidate will be responsible for providing exceptional support to the company's most valued customers by building and nurturing long-term relationships with them. This will involve managing a portfolio of VIP users, establishing personalized communication, and analyzing key performance indicators (KPIs) to identify patterns and trends.

Key Responsibilities:

  • Manage a portfolio of VIP users with the objective of retaining and increasing user values;
  • Establish a 1-1 relationship with users, creating tailored offers for personalized service;
  • Monitor and analyze KPIs - identifying patterns and trends of the users;
  • Budget Management - ensure the relevant KPIs are acceptable with valid reasons;
  • Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;
  • Manage user expectations and daily queries referring to our products - games, payments, offers, rewards etc.;
  • Monitor and contact potential customers to expand the VIP segment;
  • Profiling of VIP users;
  • Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
  • Escalate issues to the Head of VIPs.

Requirements:

  • Minimum 2 years experience working in iGaming CS, or minimum 1 year in iGaming VIP;
  • Bilingual or native level in German Language (written & spoken);
  • Strong communication skills in English and German: including negotiating, mitigating and critical reasoning;
  • Analytical skills including: ability to interpret data and prioritize action items;
  • Ability to work independently and as part of a team;
  • Able to work under pressure and towards targets.

What We Offer:

  • Health insurance;
  • Hybrid setting;
  • Gym/fit allowance;

Estimated Salary: Based on industry standards and location, we estimate an annual salary of approximately $80,000-$110,000 depending on experience.



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