German VIP Account Manager
7 days ago
We are seeking a dedicated and results-driven German Speaking VIP Account Executive to join our client's team at Alpha Talent Solutions.
About the Role:
The ideal candidate will be responsible for providing exceptional support to the company's most valued customers by building and nurturing long-term relationships with them. This will involve managing a portfolio of VIP users, establishing personalized communication, and analyzing key performance indicators (KPIs) to identify patterns and trends.
Key Responsibilities:
- Manage a portfolio of VIP users with the objective of retaining and increasing user values;
- Establish a 1-1 relationship with users, creating tailored offers for personalized service;
- Monitor and analyze KPIs - identifying patterns and trends of the users;
- Budget Management - ensure the relevant KPIs are acceptable with valid reasons;
- Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;
- Manage user expectations and daily queries referring to our products - games, payments, offers, rewards etc.;
- Monitor and contact potential customers to expand the VIP segment;
- Profiling of VIP users;
- Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
- Escalate issues to the Head of VIPs.
Requirements:
- Minimum 2 years experience working in iGaming CS, or minimum 1 year in iGaming VIP;
- Bilingual or native level in German Language (written & spoken);
- Strong communication skills in English and German: including negotiating, mitigating and critical reasoning;
- Analytical skills including: ability to interpret data and prioritize action items;
- Ability to work independently and as part of a team;
- Able to work under pressure and towards targets.
What We Offer:
- Health insurance;
- Hybrid setting;
- Gym/fit allowance;
Estimated Salary: Based on industry standards and location, we estimate an annual salary of approximately $80,000-$110,000 depending on experience.
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