Customer Support Liaison
4 weeks ago
We are seeking a Customer Support Liaison to join our client's team in Larnaca. As a people person, you will be the first point of contact for their customers, providing assistance with account-related requests, billing issues, and general inquiries.
Your new role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. You will be responsible for responding promptly and professionally to customer inquiries via all communication channels, addressing and resolving first-level support inquiries related to account management, billing, and general product usage.
You will review and escalate support tickets according to the Service Level Agreements (SLAs), follow up with customers to ensure their issues are resolved satisfactorily, and maintain detailed records of customer interactions, support tickets, and resolutions.
Requirements:
- Diploma in any field
- Experience in Information Technology (IT) field is considered a strong advantage
- Fluent in English both written and verbal
- Proficiency in Microsoft Office programs
- An organisational guru with excellent time management skills
- Able to effectively manage tasks and priorities
- Thrives working independently and as part of a team
Benefits include a 13th salary, annual performance bonus, half-day off on your birthday, opportunity for further education and professional development, and flexible working arrangements including remote work options after probation period.
Salary: Estimated €28,000 - €32,000 per annum based on experience and location.
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