Customer Support Representative
3 weeks ago
We are seeking a Customer Care Officer to join our client's Larnaca office, expanding their customer care & support team.
This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal.
As the first point of contact for customers, you will provide assistance with account-related requests, billing issues, and general inquiries.
Your Responsibilities:
- Respond promptly and professionally to customer inquiries via all communication channels.
- Address and resolve first-level support inquiries related to account management, billing, and general product usage.
- Review and escalate support tickets according to the Service Level Agreements (SLAs).
- Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
- Maintain detailed records of customer interactions, support tickets, and resolutions.
Your Skills and Qualifications:
- A diploma in any field is required.
- Experience in Information Technology is considered an advantage.
- Fluency in English, both written and verbal, is essential.
- Proficiency in Microsoft Office programs is necessary.
- You should be organized and have excellent time management skills.
- Ability to work independently and as part of a team is required.
Your New Benefits:
- 13th Salary
- Annual Performance Bonus
- Half-day Off on your Birthday
- Opportunity for further education, professional development, and certifications
- After probation period, remote work option once a week
- Working Hours: 8:30 to 17:00 (Monday to Friday), including a 30-minute break. Shift work of 12:00 - 20:00 for 1 week (Mon-Fri) occurs two weeks per month
This position offers a competitive salary, estimated to be around €25,000-€35,000 per annum, depending on experience and qualifications.
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