Customer Support Representative

3 weeks ago


Larnaca, Larnaka, Cyprus Emerald Zebra Full time

We are seeking a Customer Care Officer to join our client's Larnaca office, expanding their customer care & support team.

This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal.

As the first point of contact for customers, you will provide assistance with account-related requests, billing issues, and general inquiries.

Your Responsibilities:

  • Respond promptly and professionally to customer inquiries via all communication channels.
  • Address and resolve first-level support inquiries related to account management, billing, and general product usage.
  • Review and escalate support tickets according to the Service Level Agreements (SLAs).
  • Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
  • Maintain detailed records of customer interactions, support tickets, and resolutions.

Your Skills and Qualifications:

  • A diploma in any field is required.
  • Experience in Information Technology is considered an advantage.
  • Fluency in English, both written and verbal, is essential.
  • Proficiency in Microsoft Office programs is necessary.
  • You should be organized and have excellent time management skills.
  • Ability to work independently and as part of a team is required.

Your New Benefits:

  • 13th Salary
  • Annual Performance Bonus
  • Half-day Off on your Birthday
  • Opportunity for further education, professional development, and certifications
  • After probation period, remote work option once a week
  • Working Hours: 8:30 to 17:00 (Monday to Friday), including a 30-minute break. Shift work of 12:00 - 20:00 for 1 week (Mon-Fri) occurs two weeks per month

This position offers a competitive salary, estimated to be around €25,000-€35,000 per annum, depending on experience and qualifications.



  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    OverviewWe are seeking a skilled Customer Service Representative to join our team in Larnaca. As the first point of contact for our clients, you will be responsible for managing all customer interactions and resolving support inquiries.About UsEmerald Zebra is a leading hosting provider offering IT Support to clients around the world. We are committed to...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    Job Title: Customer Care OfficerWe are looking for a skilled professional to join our client's Larnaca office as a Customer Care Officer.This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. You will be the first point of contact for...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    We are seeking a Support Specialist to join our client's expanding customer care & support team in Larnaca. This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. As the first point of contact for their customers, you will provide...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    We are seeking a Customer Support Liaison to join our client's team in Larnaca. As a people person, you will be the first point of contact for their customers, providing assistance with account-related requests, billing issues, and general inquiries.Your new role involves managing all customer interactions across various communication channels, handling...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    About Emerald ZebraWe are a leading provider of IT solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about helping others and we're looking for like-minded individuals to join our ranks.


  • Larnaca, Larnaka, Cyprus Triskel Consulting Full time

    Triskel Consulting is seeking a highly skilled Customer Support Specialist to join their team in Malta or Cyprus. As a key member of the customer support team, you will be responsible for providing exceptional service to internal and external customers.Key Responsibilities:Assist customers with queries and concerns in a timely and professional manner.Contact...


  • Larnaca, Larnaka, Cyprus Triskel Consulting Full time

    Job Title: Highly Skilled French Language Customer Support ProfessionalWe are seeking a highly skilled French language customer support professional to join our team at Triskel Consulting in Malta or Cyprus. This role is ideal for individuals who possess excellent communication skills, a strong understanding of customer needs, and the ability to work...


  • Larnaca, Larnaka, Cyprus Triskel Consulting Full time

    As a renowned consulting firm, Triskel Consulting is committed to delivering exceptional results in the digital marketing sector for the iGaming industry. To achieve this goal, we are seeking a highly skilled French Speaking Customer Service Agent to join our team in Malta or Cyprus.**Job Summary:**This role will be responsible for providing top-notch...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    About Emerald ZebraWe are a leading recruitment agency based in Cyprus, specializing in IT and technology roles.Job Title: Network Support EngineerLocation:Larnaca, CyprusSalary:$45,000 - $60,000 per annumAbout the RoleWe are seeking an experienced Network Support Engineer to join our client's team in Larnaca. As a Network Support Engineer, you will be...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    We are seeking a highly skilled and dedicated Customer Service Ambassador to join our client's Larnaca office. As a key member of the customer care & support team, you will be responsible for managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal.Your...


  • Larnaca, Larnaka, Cyprus TOPTALENT Full time

    iGaming Sales and Retention ExpertThis exciting opportunity is available at TOPTALENT, a leading player in the industry. As an iGaming sales and retention expert, you will play a crucial role in promoting our products and services to potential customers.Salary range for this position is approximately $1800-$2500 per month, based on experience, performance,...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    Cyprus Network Support Engineer RoleWe are seeking a skilled Network Support Engineer to join our team in Larnaca, Cyprus. This is an exciting opportunity for someone with experience in network administration and engineering to work on global network infrastructure.Job Description:This role involves monitoring network performance, availability, and...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    About Emerald ZebraEmerald Zebra is a forward-thinking AI-driven innovation start-up based in Larnaca. With its mission to revolutionize customer service, sales, and support through cutting-edge AI solutions, the company offers a dynamic work environment that values innovation, creativity, and continuous learning.


  • Larnaca, Larnaka, Cyprus TOPTALENT Full time

    About TOPTALENTTOPTALENT is a dynamic and international company seeking an experienced English speaking sales professional to join our team as an iGaming conversion expert.Salary and BenefitsThe successful candidate can expect a competitive salary ranging from 1800 euros per month, depending on experience. In addition to a base salary, we offer various...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    Emerald Zebra is a pioneering broker solutions provider seeking a seasoned Cloud Engineer with exceptional data analytical expertise to join their innovative team in Larnaca. As part of this forward-thinking organization, you will contribute to cutting-edge projects in cloud and data analytics, enjoying a supportive work environment that prioritizes your...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    About the RoleWe are seeking a highly skilled Network Support Engineer to join our team in Larnaca, Cyprus. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our global network infrastructure.Your primary focus will be on network administration, engineering, technical support, and troubleshooting. You will...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    We are seeking a skilled Full Stack Developer to join our team at Emerald Zebra, an innovative Start-Up in the field of AI-driven solutions. With a strong focus on revolutionizing customer service and sales through cutting-edge AI technology, we aim to create seamless communication experiences for businesses across industries.The ideal candidate will have a...


  • Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    Emerald Zebra is seeking a talented individual to fill the role of Cloud Infrastructure and Data Analytics Specialist. This position plays a vital part in helping our pioneering broker solutions provider in Larnaca succeed.This Cloud Infrastructure and Data Analytics Specialist will be responsible for designing and implementing scalable cloud infrastructure,...

  • Software Engineer

    2 weeks ago


    Larnaca, Larnaka, Cyprus Emerald Zebra Full time

    Emerald Zebra, an innovative AI-driven start-up based in Larnaca, is seeking a skilled Software Engineer to join their dynamic team. The ideal candidate will play a pivotal role in designing, developing, and maintaining the core infrastructure of our AI-powered solutions.About Emerald ZebraWe are a forward-thinking company dedicated to revolutionizing the...


  • Larnaca, Larnaka, Cyprus Alpha Talent Solutions Full time

    Job DescriptionWe are seeking a dedicated and results-driven German Speaking VIP Account Executive to join our client's team at Alpha Talent Solutions.About the Role:The ideal candidate will be responsible for providing exceptional support to the company's most valued customers by building and nurturing long-term relationships with them. This will involve...