Customer Experience Representative

2 weeks ago


Larnaca, Larnaka, Cyprus Emerald Zebra Full time
Job Title: Customer Care Officer

We are looking for a skilled professional to join our client's Larnaca office as a Customer Care Officer.

This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. You will be the first point of contact for our customers, providing assistance with account-related requests, billing issues, and general inquiries.

Your Responsibilities:

  • Respond promptly and professionally to customer inquiries via all communication channels.
  • Address and resolve first-level support inquiries related to account management, billing, and general product usage.
  • Review and escalate support tickets according to the Service Level Agreements (SLAs).
  • Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
  • Maintain detailed records of customer interactions, support tickets, and resolutions.

About the Role:

  • You will work in a fast-paced environment, handling a high volume of customer inquiries and resolving issues efficiently.
  • You will have the opportunity to work with a variety of clients, each with unique needs and requirements.
  • You will be responsible for maintaining accurate records and providing excellent customer service at all times.

About Us:

Our client is a hosting provider offering IT Support to a large portfolio of clients around the world. We are committed to providing excellent customer service and supporting our employees in their careers.

Your Skills and Qualifications:

  • You hold a Diploma in any field.
  • You have experience in the Information Technology field, which will be considered a strong advantage.
  • Fluent in English both written and verbal.
  • Proficiency in Microsoft Office programs.
  • An organisational guru.
  • You have the ability to effectively manage time, work tasks, and priorities information.
  • You thrive both working independently and as part of a team.

What We Offer:

  • A competitive salary of €25,000 - €35,000 per year.
  • An annual performance bonus.
  • A half-day off on your birthday.
  • The opportunity for further education, professional development, and certifications.
  • After a probation period, you can work remotely once a week.
  • Working hours: 8:30 to 17:00 (Monday to Friday), including a 30-minute break. Shift work of 12:00 - 20:00 for 1 week (Mon-Fri) this shift occurs two weeks per month.


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