Customer Service Representative

4 weeks ago


Larnaca, Larnaka, Cyprus Emerald Zebra Full time

We are seeking a Support Specialist to join our client's expanding customer care & support team in Larnaca. This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through their company's portal. As the first point of contact for their customers, you will provide assistance with account-related requests, billing issues, and general inquiries.

Your responsibilities will include:

  • Responding promptly and professionally to customer inquiries via all communication channels (Skype, Live Chat, email, Tickets etc)
  • Addressing and resolving first-level support inquiries related to account management, billing, and general product usage
  • Reviewing and escalating support tickets according to the Service Level Agreements (SLAs)
  • Following up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process
  • Maintaining detailed records of customer interactions, support tickets, and resolutions

Key qualifications for this position include:

  • A Diploma in any field
  • Experience in the Information Technology field is considered a strong advantage
  • Fluency in English both written and verbal
  • Proficiency in Microsoft Office programs
  • An organisational guru
  • The ability to effectively manage time, work tasks, and priorities information
  • The ability to thrive both working independently and as part of a team

Benefits of this role include:

  • 13th Salary
  • Annual Performance Bonus
  • Half-day Off on your Birthday
  • Opportunity for further education, professional development and certifications
  • After probation period, you can work remotely once a week
  • Working Hours: 8:30 to 17:00 (Monday to Friday), including a 30-minute break. Shift work of 12:00 - 20:00 for 1 week (Mon-Fri) this shift occurs two weeks per month


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