Elite VIP Client Relations Manager

1 week ago


Larnaca, Larnaka, Cyprus Triskel Consulting Full time

We are Triskel Consulting, a renowned consulting firm seeking an exceptional German Speaking Elite VIP Client Relations Manager to join our team. This prestigious role requires an individual who can deliver unparalleled support to our most valued clients by building and nurturing long-term relationships with them.

Key Responsibilities:
  • Manage a portfolio of high-value clients with the objective of retaining and increasing their loyalty;
  • Establish personalized relationships with clients, creating tailored offers for exceptional service;
  • Analyze key performance indicators (KPIs) - identifying patterns and trends of client behavior;
  • Budget management - ensuring KPIs meet expectations with valid reasons;
  • Evaluate market trends on existing offers to stay ahead of the competition, leveraging experiences and bonuses to retain and grow client relationships;
  • Manage client expectations and daily queries referring to our products - games, payments, offers, rewards etc.
Requirements:
  • Minimum 2 years experience working in iGaming CS or minimum 1 year in iGaming VIP;
  • Bilingual or native level in German Language (written & spoken);
  • Strong communication skills in English and German: including negotiating, mitigating and critical reasoning;
  • Analytical skills including: ability to interpret data and prioritize action items;
  • Ability to work independently and as part of a team;
  • Able to work under pressure and towards targets.

The estimated salary for this position is $80,000-$110,000 per annum, depending on experience.



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