Risk and Payments Specialist
4 weeks ago
We are seeking a skilled Risk and Payments Agent to join our team at Emerald Zebra in Limassol. The ideal candidate will have strong proficiency in English and excellent communication skills, as well as a keen attention to detail and commitment to maintaining high-quality work.
Key Responsibilities
- Process account openings for registered clients in accordance with the KYC procedure.
- Amend existing client accounts, ensuring valid documents and updated information.
- Monitor customer accounts to detect fraudulent patterns.
- Communicate with banks and payment providers.
- Investigate, report, and undertake remedial action on suspicious account transactions to protect business from financial loss.
- Utilize fraud and payments systems to optimize deposit conversion percentages and maintain an acceptable chargeback ratio.
- Review and process all withdrawal requests.
- Resolve customer queries.
- Interact with other departments as necessary to meet client needs.
- Liaise with management for any issues.
Working Hours
- Monday to Sunday, 5-day shifts: 08:00-16:00, 16:00-00:00, 00:00-08:00
Info & Benefits
- Starting monthly salary: 1,320 Gross.
- Extra payment for each night shift worked (average 5 per month).
- Quarterly bonus (after probation period).
- Career development and paid training.
- Medical Health Insurance.
- Complimentary lunch and unlimited daily snacks and beverages.
- Team Building Activities.
- Monetary voucher on Birthdays and additional occasions.
- Employee Discounts scheme.
Note: Experience is preferred but not mandatory, and you must be a European citizen.
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