Risk and Payments Specialist

4 weeks ago


Limassol, Limassol, Cyprus Emerald Zebra Full time
Job Summary

We are seeking a skilled Risk and Payments Agent to join our team at Emerald Zebra in Limassol. The ideal candidate will have strong proficiency in English and excellent communication skills, as well as a keen attention to detail and commitment to maintaining high-quality work.

Key Responsibilities
  • Process account openings for registered clients in accordance with the KYC procedure.
  • Amend existing client accounts, ensuring valid documents and updated information.
  • Monitor customer accounts to detect fraudulent patterns.
  • Communicate with banks and payment providers.
  • Investigate, report, and undertake remedial action on suspicious account transactions to protect business from financial loss.
  • Utilize fraud and payments systems to optimize deposit conversion percentages and maintain an acceptable chargeback ratio.
  • Review and process all withdrawal requests.
  • Resolve customer queries.
  • Interact with other departments as necessary to meet client needs.
  • Liaise with management for any issues.

Working Hours
  • Monday to Sunday, 5-day shifts: 08:00-16:00, 16:00-00:00, 00:00-08:00

Info & Benefits
  • Starting monthly salary: 1,320 Gross.
  • Extra payment for each night shift worked (average 5 per month).
  • Quarterly bonus (after probation period).
  • Career development and paid training.
  • Medical Health Insurance.
  • Complimentary lunch and unlimited daily snacks and beverages.
  • Team Building Activities.
  • Monetary voucher on Birthdays and additional occasions.
  • Employee Discounts scheme.

Note: Experience is preferred but not mandatory, and you must be a European citizen.



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