Conversion Team Lead
2 weeks ago
The Talent Hunter is seeking a highly skilled Conversion Team Lead to oversee our Conversion Agents and Retention Agents, focusing on French and German-speaking candidates. The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with a strong understanding of conversion and retention strategies.
Key Responsibilities
- Lead, coach, and mentor a team of Conversion and Retention Agents to ensure high levels of performance and customer satisfaction.
- Develop and implement strategies to improve conversion rates and retention of clients.
- Monitor key performance indicators (KPIs) and analyze data to identify trends, areas for improvement, and actionable insights.
- Collaborate with other departments to ensure a seamless customer experience and address any issues that may arise.
Qualifications
- Fluent in French, German, English, Italian or Hindu (written and spoken).
- Previous experience in a team leader role or similar position within a sales or customer service environment.
- Strong understanding of conversion and retention strategies.
- Excellent leadership, communication, and interpersonal skills.
What We Offer
- Competitive salary based on experience.
- Performance-driven bonuses.
- Opportunity for professional growth and development.
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