Conversion Team Lead

2 weeks ago


Limassol, Limassol, Cyprus The Talent Hunter Full time

The Talent Hunter is seeking a highly skilled Conversion Team Lead to oversee our Conversion Agents and Retention Agents, focusing on French and German-speaking candidates. The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with a strong understanding of conversion and retention strategies.

Key Responsibilities

  1. Lead, coach, and mentor a team of Conversion and Retention Agents to ensure high levels of performance and customer satisfaction.
  2. Develop and implement strategies to improve conversion rates and retention of clients.
  3. Monitor key performance indicators (KPIs) and analyze data to identify trends, areas for improvement, and actionable insights.
  4. Collaborate with other departments to ensure a seamless customer experience and address any issues that may arise.

Qualifications

  • Fluent in French, German, English, Italian or Hindu (written and spoken).
  • Previous experience in a team leader role or similar position within a sales or customer service environment.
  • Strong understanding of conversion and retention strategies.
  • Excellent leadership, communication, and interpersonal skills.

What We Offer

  • Competitive salary based on experience.
  • Performance-driven bonuses.
  • Opportunity for professional growth and development.


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