Retention Team Leader and Key Performance Strategist
2 weeks ago
Location: Limassol, Cyprus
Salary: $2,000 - $2,500 (dependent on experience) + High Bonus Potential
Job Overview:
We are seeking a skilled Retention Team Leader to manage our team of Retention Agents, focusing on enhancing team performance, developing skills, and achieving our conversion and retention objectives in a fast-paced setting.
Key Responsibilities:
- Lead, mentor, and coach a team of Retention Agents to ensure top performance and remarkable customer satisfaction.
- Formulate and execute strategies aimed at improving client conversion rates and retention.
- Track key performance metrics (KPIs) and analyze data to uncover trends, areas for growth, and actionable insights.
- Collaborate with other departments to ensure a smooth customer experience and effectively resolve any arising issues.
- Design and implement training programs to equip agents with essential skills and knowledge for success.
Qualifications:
- Fluency in French, German, English, Italian, or Hindi (both written and spoken) is essential.
- Previous experience in a leadership role or similar position in sales or customer service.
- Strong grasp of conversion and retention methodologies.
- Exceptional leadership, communication, and interpersonal skills.
- Proven expertise in data analysis, KPI tracking, and strategy implementation for improvement.
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