Retention Team Leader and Key Performance Strategist

2 weeks ago


Limassol, Limassol, Cyprus The Talent Hunter Full time
Job Title: Retention Team Leader

Location: Limassol, Cyprus

Salary: $2,000 - $2,500 (dependent on experience) + High Bonus Potential

Job Overview:

We are seeking a skilled Retention Team Leader to manage our team of Retention Agents, focusing on enhancing team performance, developing skills, and achieving our conversion and retention objectives in a fast-paced setting.

Key Responsibilities:

  • Lead, mentor, and coach a team of Retention Agents to ensure top performance and remarkable customer satisfaction.
  • Formulate and execute strategies aimed at improving client conversion rates and retention.
  • Track key performance metrics (KPIs) and analyze data to uncover trends, areas for growth, and actionable insights.
  • Collaborate with other departments to ensure a smooth customer experience and effectively resolve any arising issues.
  • Design and implement training programs to equip agents with essential skills and knowledge for success.

Qualifications:

  • Fluency in French, German, English, Italian, or Hindi (both written and spoken) is essential.
  • Previous experience in a leadership role or similar position in sales or customer service.
  • Strong grasp of conversion and retention methodologies.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven expertise in data analysis, KPI tracking, and strategy implementation for improvement.


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