Support Manager

1 week ago

Limassol Municipality, Limassol, Cyprus Easybrain Full time €30,000 - €40,000 per year

Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you

What you'll do:

  • Respond to player inquiries;
  • Provide consultations on the functionality of our mobile applications;
  • Handle and reply to reviews in the App Store and Google Play;
  • Collect and analyze inquiry statistics, generate actionable insights;
  • Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);
  • Collaborate with the project team to solve player problems;
  • Contribute to improving player communication processes

Who we're looking for:

  • Excellent command of English (Advanced/C1+);
  • At least 1 year of experience in customer support or a similar role;
  • Ready to work within a flexible distributed schedule;
  • Strong attention to detail and problem-solving mindset;
  • Responsibility and ability to work independently;
  • Russian language proficiency;
  • Passion for mobile games

It'll be a plus if you have:

  • Knowledge of an additional foreign language (e.g. German, French, Japanese);
  • Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;
  • Familiarity with mobile platforms (iOS, Android)

Why this role is exciting:

  • Opportunity to work with and influence the leading products in their niche;
  • Modern tools, transparent processes, and a supportive team;
  • Room for professional growth alongside experts in mobile game development

Benefits:

Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:

  • Full support in relocating to countries where our offices are located;
  • High-end market salary with performance bonuses;
  • All needed equipment;
  • Regular company events and monthly Friday meetings;
  • Social benefits (private medical cover, sports reimbursement, etc.);
  • Paid vacations, sick days;
  • English, Greek, and Polish online language classes;
  • Reimbursement for education and professional development

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