Copy Trading Client Support Agent

1 week ago


Larnaca NA Cyprus HFM Full time €20,000 - €40,000 per year

HFM is aninternationally acclaimed multi -asset broker, delivering cutting -edge tradingtools, platforms, and conditions to traders worldwide. We are committed toinnovation, transparency, and excellence in the financial markets. As wecontinue to expand, we are seeking a driven and strategic Copy Trading Client Support Agent to join our team. Your role at HFM:Respond toclient inquiries – handle emails in a timely and professional manner.Check and approvea high volume of Copy Trading Accounts – email clients for additionalinformation where required.Provide promptand accurate responses to client inquiries regarding Copy Trading Services and TechnicalSupport.Provide promptand accurate responses to cross -functional teams inquiries regarding CopyTrading Services and Technical Support.Collaborate withcross -functional teams to address clients' needs and resolve complex issues.Provide CopyTrading information and assistance - educate clients on the features, benefitsand usage of the Copy Trading Services.Offer guidanceand troubleshoot support to assist clients.Escalate complexor unresolved issues to the appropriate person or Manager.Requirements Proficiency in Englishlanguage, both written and spoken. Any additional language will be consideredan advantage.Basic Computerskills.Ability to excelin fast -paced environments, effectively managing multiple tasks simultaneouslywhile maintaining a high level of precision and composure under pressure.Benefits22 days of Annual Leave (reaching up to 30 days per year based on years' service)Comprehensive Health & Life Insurance (from day one)Friday afternoons off in Summer (July & August)Birthday LeaveShift AllowanceGym Membership (Larnaca)Referral BonusPaid Time Off for Training & Education Ready to Kick Off anExceptional Career?Join HFM andshape your future with a company that values growth, innovation and people.Sounds like you? Let'swrite the next chapter together.All Applications willbe handled with the strictest confidentiality.



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