Director, Operations Solutions, Operational Excellence

Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description
Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

Qualifications
You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.