Head of Regulated CRM

24 hours ago

Limassol, Limassol, Cyprus Triskel Consulting Full time €80,000 - €120,000 per year


Our client is a rapidly growing digital services provider with active operations in both Europe and the Americas. They are now looking for a Head of Regulated CRM to lead the strategy, execution, and scale-up of their CRM efforts in these regions. If youre a senior leader with deep expertise in regulated environments and a passion for data-led, compliant, and high-performing CRM, this role is for you.

Responsibilities;

  • Own and evolve the regulated CRM strategy across key European and American markets, balancing compliance with commercial growth.
  • Drive lifecycle campaign performance across diverse jurisdictions, ensuring tailored player experiences that meet both local regulations and player expectations.
  • Ensure 100% alignment with national regulations and licensing conditions, including communication limitations, promotional rules, and responsible gaming.
  • Be a key stakeholder in lifecycle planning across acquisition, onboarding, engagement, churn prevention, and reactivation with a focus on increasing LTV and retention.
  • Establish and contribute to scalable CRM workflows, automation practices, and audit-proof documentation to ensure precision, efficiency, and clarity across teams.
  • Partner with Legal, Compliance, Product, Data, and Brand teams to create CRM initiatives that are not just compliant, but market-leading.
  • Shape the direction and growth of regional CRM teams, ensuring high standards, strong ownership, and a performance-oriented culture.

Requirements;

  • CRM Seniority: 5+ years in CRM with senior leadership responsibility, ideally across regulated verticals (iGaming, fintech, etc.) and multiple international markets.
  • Strong working knowledge of CRM compliance requirements in both European markets (e.g., Sweden, Denmark, Spain, Italy) and American markets (e.g., Ontario, New Jersey, Colombia, etc.).
  • Ability to adapt strategies across very different regulatory environments while maintaining operational consistency.
  • Comfortable setting the vision, but also willing to dive into the operational detail when needed.
  • Excellent collaboration skills with the ability to align multiple teams across legal, brand, commercial, and tech.
  • A natural leader who builds trust, fosters accountability, and knows how to scale teams for success.

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