Customer Success Manager

2 days ago

Limassol, Limassol, Cyprus AscendAd Full time €40,000 - €60,000 per year

Join AscendAd as a Customer Success Manager
 

AscendAd is a leading user acquisition solutions provider for app developers and agencies. We thrive on performance, precision, and partnerships—powered by proprietary technology and a client-first mindset.

We're growing into new markets and are seeking a 
motivated, results-driven Customer Success Manager
 to strengthen our client relationships and drive measurable success.

If you're passionate about digital marketing, excel at 
client communication
, and are eager to grow your career in a dynamic, fast-paced industry—we'd love to hear from you

Location: This is a full-time position based in our Limassol office.

Hybrid model: Work from home up to 2 days a week.

Training period: Requires full-time presence in the office.

Day-to-Day at AscendAd :

  • Build and maintain trusted relationships with key accounts, stakeholders, and executive sponsors.
  • Serve as the primary point of contact for a portfolio of accounts, representing the company in all business and operational matters.
  • Analyze and monitor user acquisition data across multiple sources; leverage insights to improve performance, scale campaigns, and optimize processes for maximum ROI.
  • Oversee daily campaign performance and execute data-driven optimizations.
  • Drive account growth by identifying new opportunities within existing client portfolios to achieve and exceed monthly KPIs.
  • Ensure the timely delivery of solutions that align with client needs, goals, and expectations.

What We're Looking For :

  • Experience managing international B2B clients – A must.
  • Strong verbal and written communication skills in English – A must.
  • A true "hunter" personality – Proactively seek new opportunities to grow accounts and deliver exceptional results.
  • Solid understanding of customer success principles and ability to maintain long-term partnerships with global clients.
  • Skilled in communicating, presenting, and influencing key stakeholders at all levels, including C-level executives.
  • Proven ability to manage multiple accounts/projects simultaneously while maintaining attention to detail.
  • Experience delivering client-focused solutions tailored to customer needs.
  • Excellent listening, negotiation, and relationship-building skills.

Please note: We do not issue work visas and can only consider candidates with existing legal permission to work in Cyprus.

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