Junior Online Payments Account Manager

18 hours ago

Paphos, Pafos, Cyprus Nexxie Group Full time €25,000 - €35,000 per year

We are looking for a self-driven and ambitious Junior Online Payments Account Manager to join our dynamic Payments team in Paphos. In this role, you will play a key part in supporting the operational and control functions of our Online Payments department, ensuring smooth day-to-day performance and continuous optimization of our clients' payment ecosystem.

Requirements

  • BSc/MSc in Accounting / Finance / Economics / Mathematics / Statistics or any other relevant field
  • 1-3 years of relevant experience, preferably in a company operating online, will be considered as an advantage
  • Excellent Microsoft Excel and/or Google Sheets knowledge
  • Strong communication and interpersonal skills
  • Ability to prioritize tasks, manage time effectively, and meet deadlines
  • Proactive, well-organized, and attentive to detail
  • Excellent knowledge of the English language (both verbal & in writing)
  • Highly motivated, able to work in a fast-paced and dynamic environment
  • A curious and innovative mindset, adaptable to change, and eager to learn
  • Ability to work both individually and as part of a team

Key responsibilities

  • Conduct market research to identify and evaluate new Payment methods and Payment Providers
  • Assist in the onboarding processes and online integration of new Payment Providers
  • Maintain and manage relationships with existing Payment Providers
  • Collect and update due diligence (KYC/AML) documentation as required
  • Stay up to date with the latest requirements of the major payment schemes, ensuring compliance
  • Optimize payment flows on both the frontend and backend environments to enhance users' experience and increase conversions
  • Monitor and analyze daily transaction performance by country, issuing bank, card type, and other key payment metrics, and implement optimizations as needed.
  • Prepare weekly, monthly, and ad hoc reports to analyzedata, identify issues, and propose improvements to optimize the performance and success rate of each Payment method
  • Monitor anddetect suspicious or potentially fraudulent transactions and proceed with relevant actions to mitigate risk
  • Ongoing optimization of our clients' online products from a payments perspective, ensuring efficiency, compliance, and sustained profitability
  • Handle payment-related customers' inquiries, providing timely feedback, and resolving issues effectively
  • Prepare and deliver reports and insights to Senior Management

Our Standards

  • Monthly fixed salary
  • Bonus Scheme
  • Monday to Friday, 09:00 am to 05:00 pm (flexi hour) including a 30-minute break
  • Up to 25 days of annual leave
  • 5 days of sick leave
  • Provident Fund Scheme

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