Service and Logistics Coordinator

1 day ago

Limassol, Limassol, Cyprus Kardex Full time €25,000 - €40,000 per year

Kardex
is the market leader in intralogistics automation, and we see a continuous potential to grow our footprint. We offer a job in an international company that is known for innovative solutions and that offers exciting development - in a climate where success-oriented work and self-reliance are encouraged.

As the
Service and Logistics Coordinator
, your primary responsibility is to issue quotes for spare parts, process orders for new machines and spare parts, prepare shipping documents and invoices, and ensure timely follow-up on payments. This role supports both the sales and service teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

  • Issue accurate and timely quotes for spare parts, new machines, and services, and proactively follow up with customers to confirm orders.
  • Process and manage customer orders in the SAP system, ensuring all required data is accurately recorded and up to date.
  • Prepare and verify shipping documents, ensuring compliance with relevant regulations and customer requirements.
  • Issue invoices promptly after order fulfillment.
  • Monitor payment statuses, follow up on overdue payments, and coordinate with finance as necessary to support timely collections.
  • Maintain high standards of data quality in ERP and CRM systems, ensuring accurate order records, tracking, and documentation.
  • Support customer service teams by providing relevant information for warranty cases, updating case files, and ensuring smooth communication flow between departments to facilitate timely and effective resolution.
  • Prepare routine and ad-hoc reports to assist management in monitoring and decision-making.

Your profile

Training/Education:

  • College or University Degree
  • Fluent in English mandatory, German understanding is of great advantage and other languages is an asset.

Professional Experience:

  • Experience in customer service, order handling, or sales support, ideally in a technical or industrial environment.
  • Proficiency in SAP and Microsoft Office Suite.

Other:

  • Customer Orientation:
    A customer-first mindset, with a strong emphasis on problem-solving and proactive support.
  • Time Management:
    Excellent organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines.
  • Communication:
    Strong written and verbal communication skills for effective customer interactions and accurate documentation.

Benefits

  • Attractive remuneration package
  • Private health insurance
  • Corporate pension fund
  • International work environment
  • Continuous personal development and international training opportunities

Note: With your active application via LinkedIn, you agree to the usage of your LinkedIn profile and your personal data during our internal recruiting process.

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