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Payment Solutions Manager
2 months ago
As a PSP Manager, the candidate will play a crucial role in managing and reporting on PSP performance while supporting new integrations and optimizing existing ones. This position requires ensuring strategic projects align with operational needs, functionalities, and legal requirements. The candidate will collaborate closely with the various departments to find solutions and conduct necessary product testing in terms of payments and the process flows are functioning correctly.
Job Profile:
- Identify, evaluate, and onboard new Payment Service Providers (PSPs) based on business requirements and markets targeted.
- Benchmark industry options and manage PSP performance (approval ratio) and volumes.
- Initiate and Lead the onboarding of new payment solutions for current and future target markets.
- Serve as the primary contact with payment providers and manage escalations of payment-related issues to ensure maximum efficiency.
- Stay updated on new payment solutions and industry trends through research and networking in all regions.
- Monitor and ensure payment provider settlements and bank reconciliations, reconciling payments received against statements.
- Communicate regularly with partners to identify opportunities and stay updated on offerings.
- Supervise existing and ongoing relationships between our company and PSPs
- Report directly to management on performance
Requirements
- Bachelor’s degree in finance, business, or a related field.
- At least 2 - 4 years of experience in a similar role within the Financial industry sector.
- Knowledge of Payment Operations Platforms (Cashier): routing, cascading, rules, etc.
- Fluent in English with exceptional communication and interpersonal skills.
- Proven ability to establish and maintain strong relationships with all payment providers.
- Experience in reviewing processes and system functionalities to drive optimization and improvement efforts.
- Detail-oriented, and highly organized, with the ability to meet strict management requirements
- Advanced MS Excel and Word skills.
- Strong analytical and problem-solving skills
