Customer Support Specialist for iGaming Company
4 weeks ago
Triskel Consulting is seeking a highly skilled Customer Support Specialist to join their team in Malta or Cyprus. As a key member of the customer support team, you will be responsible for providing exceptional service to internal and external customers.
Key Responsibilities:- Assist customers with queries and concerns in a timely and professional manner.
- Contact other departments when issues require escalation.
- Maintain low customer request queues by prioritizing tasks effectively.
- Conduct research on customer requests, including bonuses, deposits, transactions, betting slips, documents, and bet calculations.
- Manage assigned customer request queues based on workload.
- Develop in-depth knowledge of the company's products.
- Participate in team meetings and activities to ensure seamless communication.
- Take over responsibilities in the absence of the team leader.
- High school diploma or post-secondary education.
- At least one year of experience in customer service or a similar role with online exposure.
- Strong communication skills and proficiency in Internet-related software.
- Bilingual or native-level French language skills (written and spoken).
- Good level of English language proficiency.
We offer a competitive salary range of €30,000 - €45,000 per annum, commensurate with experience and qualifications. If you are a motivated and detail-oriented individual who excels in customer-facing roles, we encourage you to apply for this exciting opportunity.
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