Customer Service Representative
1 week ago
Role Overview:
As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients in the Japanese market. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic environment.
Key Responsibilities:
- Assist clients in opening trading accounts and provide support with account-related queries.
- Answer emails, amend existing accounts, maintain client records, and liaise with relevant departments.
- Handle welcome calls and call-back requests to ensure a seamless onboarding experience.
- Maintain contact with existing clients to ensure high levels of client satisfaction.
- Provide general information about our platforms and services offered.
- Handle back-office queries and support clients with technical and troubleshooting issues.
- Deal with customer complaints promptly and effectively.
- Provide support and troubleshooting on Meta Trader platforms.
- Liaise with all departments to resolve issues.
- Suggest ideas and actions to develop the market.
- Coordinate with the marketing department regarding seminars, expos, and translations of campaigns.
Requirements:
- College or university degree.
- Qualifications in economics or finance are a plus.
- Native or fluent Japanese and fluent English, both verbal and written.
- Relevant experience in the forex industry would be considered an advantage.
- Flexible to work on a rotating shift 24/7 (morning, afternoon, night). 40 hours a week, 2 days off per week.
- Excellent communication and interpersonal skills.
- Computer literate with strong experience using MS Office applications.
- Experience working with CRM systems, chat, and email systems to monitor performance.
- Experience with trading platforms will be considered an advantage.
- Ability to work independently and as part of a team with a willingness to achieve results.
- Ability to work under pressure and meet deadlines.
Benefits:
- Remuneration according to qualifications and experience.
- 13th Salary.
- Medical Insurance Scheme.
- Provident Fund.
- Working Permit arrangements for the employee.
- Relocation support.
- Company Group Discount Scheme.
- Free Parking.
- In-house fitness room with classes.
- Modern working space at a central and convenient location in Limassol close to the highway.
- Friendly multinational environment.
- Opportunities for professional learning and growth.
We offer a competitive salary range of 1,700 EUR - 2,500 EUR, including a flight ticket (reasonable amount) and initial accommodation for the first 15 days, as well as administrative support. Japanese shifts are from 08 AM - 04 PM, 04 PM - midnight, and midnight - 08 AM, with shift allowances for afternoon and night shifts. Visa support is provided for non-EU candidates.
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