Customer Service Representative

1 week ago


Limassol, Limassol, Cyprus TOPTALENT Full time
Job Title: Customer Support Agent (Japanese)

Role Overview:

As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients in the Japanese market. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic environment.

Key Responsibilities:

  • Assist clients in opening trading accounts and provide support with account-related queries.
  • Answer emails, amend existing accounts, maintain client records, and liaise with relevant departments.
  • Handle welcome calls and call-back requests to ensure a seamless onboarding experience.
  • Maintain contact with existing clients to ensure high levels of client satisfaction.
  • Provide general information about our platforms and services offered.
  • Handle back-office queries and support clients with technical and troubleshooting issues.
  • Deal with customer complaints promptly and effectively.
  • Provide support and troubleshooting on Meta Trader platforms.
  • Liaise with all departments to resolve issues.
  • Suggest ideas and actions to develop the market.
  • Coordinate with the marketing department regarding seminars, expos, and translations of campaigns.

Requirements:

  • College or university degree.
  • Qualifications in economics or finance are a plus.
  • Native or fluent Japanese and fluent English, both verbal and written.
  • Relevant experience in the forex industry would be considered an advantage.
  • Flexible to work on a rotating shift 24/7 (morning, afternoon, night). 40 hours a week, 2 days off per week.
  • Excellent communication and interpersonal skills.
  • Computer literate with strong experience using MS Office applications.
  • Experience working with CRM systems, chat, and email systems to monitor performance.
  • Experience with trading platforms will be considered an advantage.
  • Ability to work independently and as part of a team with a willingness to achieve results.
  • Ability to work under pressure and meet deadlines.

Benefits:

  • Remuneration according to qualifications and experience.
  • 13th Salary.
  • Medical Insurance Scheme.
  • Provident Fund.
  • Working Permit arrangements for the employee.
  • Relocation support.
  • Company Group Discount Scheme.
  • Free Parking.
  • In-house fitness room with classes.
  • Modern working space at a central and convenient location in Limassol close to the highway.
  • Friendly multinational environment.
  • Opportunities for professional learning and growth.

We offer a competitive salary range of 1,700 EUR - 2,500 EUR, including a flight ticket (reasonable amount) and initial accommodation for the first 15 days, as well as administrative support. Japanese shifts are from 08 AM - 04 PM, 04 PM - midnight, and midnight - 08 AM, with shift allowances for afternoon and night shifts. Visa support is provided for non-EU candidates.



  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Customer Service RepresentativeAre you a social person who enjoys interacting with customers? Would you like to build a rewarding career in the telecommunications sector?We are seeking a Customer Service Representative to join our team in Limassol. As a key member of our team, you will be responsible for assisting customers in finding the most suitable...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    Are you a social person who enjoys interacting with customers? Would you like to build a rewarding career in the telecommunications sector?As a Customer Service Representative at Emerald Zebra, you will be responsible for assisting customers in finding the most suitable telecom products and services while providing excellent support.Your key responsibilities...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    We are seeking a Customer Service Representative to join our team in Limassol, Cyprus. The ideal candidate will have excellent communication skills and be able to provide top-notch customer support.The role involves consulting and selling our company's products and services to existing and prospective customers, ensuring a high level of customer experience...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    Job Role: Customer Support AgentAbout the Role: We are seeking a motivated and empathetic Customer Support Agent to join our team at HR4ALL. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via live chat and email.Key Responsibilities:Provide timely and effective customer support via live...


  • Limassol, Limassol, Cyprus TOPTALENT Full time

    Position: Customer Support Agent with ArabicLocation: Limassol, CyprusWork Model: Hybrid RemoteSchedule: Shift Rotation, 24/7We are seeking a highly skilled and fluent Arabic speaker to join our team as a Customer Support Agent with Arabic. As a representative of our company, you will be responsible for providing exceptional customer service to our...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    Job Title: Customer Support RepresentativeWe are seeking a highly motivated and skilled Customer Support Representative to join our team at HR4ALL. As a key member of our support team, you will play a vital role in ensuring that our customers receive exceptional service and support.Location: Limassol, Cyprus or willing to relocateEstimated Salary: €2000 -...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    Job Title: Customer Support Agent - German SpeakerLocation: Limassol, CyprusAs a Customer Support Agent - German Speaker at HR4ALL, you will play a crucial role in providing exceptional customer support to our clients. Your primary responsibility will be to respond to customer inquiries via live chat and email, ensuring a prompt and empathetic attitude...

  • Sales Representative

    54 minutes ago


    Limassol, Limassol, Cyprus Grow-Talent Full time

    Grow-Talent is partnering with a leading financial services company to find a talented Conversion Agent for their Limassol office.Key Details:Location: Limassol, CyprusEmployment Type: Full-timeRemuneration: Base salary and excellent performance-based incentivesAbout the Role:We are seeking an experienced Sales Representative to join our team in Limassol. As...


  • Limassol, Limassol, Cyprus Triskel Consulting Full time

    Role OverviewWe are seeking a highly motivated and driven Customer Success Representative to join our International Sales team in Cyprus or Bulgaria.About the JobThis is an excellent opportunity for self-driven individuals who are passionate about customer service and sales. As a Customer Success Representative, you will be responsible for proactively...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    Job Title: Customer Support Representative - German SpeakerLocation: Limassol, CyprusCitizenship: EU citizenship or valid work permit for Cyprus is required.Responsibilities:Provide customer support via live chat and email.Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience.Acknowledge and resolve customer...


  • Limassol, Limassol, Cyprus Triskel Consulting Full time

    About Triskel ConsultingTriskel Consulting is an international player within the online entertainment and iGaming industry, with a strong presence in Cyprus and Bulgaria. Our company is growing its Sales department and seeking self-driven individuals to join our team.Job SummaryWe are looking for a highly motivated Sales Representative to proactively engage...


  • Limassol, Limassol, Cyprus The Talent Hunter Full time

    About The Talent HunterWe are a dynamic and multicultural team at The Talent Hunter, dedicated to providing exceptional service and support to our clients. As a Business Development Representative, you will play a vital role in converting prospects into long-term customers.Estimated Salary: $45,000 - $60,000 per year, depending on experience and...


  • Limassol, Limassol, Cyprus Emerald Zebra Full time

    About Emerald ZebraWe are a leading online CySEC regulated broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies as well as investments in real stocks.Job Title: Customer Success OfficerWe are seeking a highly motivated and professional individual to join our team as a Customer Success Officer. As a Customer...


  • Limassol, Limassol, Cyprus GRS Recruitment Full time

    Summary of the job description: Articulate and customer-oriented candidates are sought to join a growing team in Limassol, supporting clients, maintaining databases, and providing high-end customer support.Main Duties and Responsibilities:Support clients with ongoing needsUpdate and maintain in-house databasesWork with a team to maintain high-end customer...


  • Limassol, Limassol, Cyprus Triskel Consulting Full time

    International Sales Role in Cyprus or BulgariaWe are seeking a driven individual to join our Sales team as a Sales Representative, focusing on the German market expansion. This is an exciting opportunity for a self-motivated professional with excellent customer service and sales skills.About the JobIn this role, you will be responsible for engaging with...


  • Limassol, Limassol, Cyprus EXANTE Full time

    About EXANTEWe are a global wealth tech company that provides innovative trading solutions and B2B financial infrastructure.Our proprietary trading platform offers direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.We have 600+ employees across 70+ locations,...


  • Limassol, Limassol, Cyprus HR4ALL Full time

    Job Title: Customer Support Agent - German SpeakerLocation: Remote/ CyprusWe are seeking a skilled Customer Support Agent who speaks German to join our team at HR4ALL. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients via live chat and email.Responsibilities:Provide customer support via live chat...

  • Sales Representative

    1 month ago


    Limassol, Limassol, Cyprus Triskel Consulting Full time

    Unlock Your Sales Potential in the iGaming IndustryTriskel Consulting is seeking a highly motivated and results-driven Sales Agent to join our team in Cyprus or Bulgaria. As a key member of our Sales department, you will be responsible for driving revenue growth and expanding our customer base.Key Responsibilities:Engage with players via outbound calls to...


  • Limassol, Limassol, Cyprus TOPTALENT Full time

    Customer Support Agent Job DescriptionAs a Customer Support Agent at TOPTALENT, you will play a vital role in ensuring exceptional customer satisfaction and experience. This position requires a strong customer service skillset, with the ability to effectively manage customer inquiries and resolve issues in a timely and professional manner.Key...


  • Limassol, Limassol, Cyprus GRS Recruitment Full time

    Recruit a Customer Service Specialist for a newly established team in Limassol, handling customer inquiries, resolving issues, and maintaining accurate records.Key responsibilities:Communicate and educate customers about products.Identify, analyze, and resolve customer needs and inquiries.Work in a timely and professional manner through various communication...