Customer Support Representative

3 weeks ago


Limassol, Limassol, Cyprus HR4ALL Full time
Job Title: Customer Support Representative

We are seeking a highly motivated and skilled Customer Support Representative to join our team at HR4ALL. As a key member of our support team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Location: Limassol, Cyprus or willing to relocate

Estimated Salary: €2000 - €2500 per month (depending on experience)

The ideal candidate will have excellent written and verbal communication skills in German, as well as proficiency in English. You will be responsible for providing customer support via live chat and email, resolving issues efficiently, and staying up-to-date with the latest product terms and features.

About the Role
  • Provide customer support via live chat and email during weekday hours (09:00 - 18:00, 13:00 - 22:00, and 18:00 - 03:00)
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience
  • Acknowledge and resolve customer issues and queries efficiently
  • Stay up-to-date with the latest product terms, offers, and features
  • Escalate complex queries to relevant departments when necessary
  • Conduct initial investigations into customer issues and queries
Requirements
  • Experience: Previous experience in online customer support is required
  • Language Proficiency: Excellent written and verbal skills in German; proficiency in English
  • Location: Must be located in Limassol, Cyprus, or willing to relocate
  • Citizenship: EU citizenship or valid work permit for Cyprus is required
  • Skills:
  • Strong communication skills to interact effectively with customers
  • Proficient in computer usage and typing
  • Ability to work efficiently in a multitasking environment
Night Shifts

Shifts: Monday - Friday from 01:00 - 09:00 (fixed schedule, no rotations)

Responsibilities:

  • Provide customer support via live chat and email during night hours
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience
  • Acknowledge and resolve customer issues and queries efficiently
  • Stay up-to-date with the latest product terms, offers, and features
  • Escalate complex queries to relevant departments when necessary
  • Conduct initial investigations into customer issues and queries
Weekend Shifts

Working Days: Saturday and Sunday

Shifts: 24 hours per week (soon to become 20 hours per week)

  • Current Shifts:
  • Morning: 10:00 - 23:00
  • Noon: 13:00 - 02:00
  • Future Shifts:
  • Morning: 09:00 - 19:00
  • Middle: 17:00 - 03:00
  • Night: 23:00 - 09:00

Responsibilities:

  • Provide customer support via live chat and email during weekend hours
  • Maintain a prompt and empathetic attitude towards customers, ensuring a positive customer experience
  • Acknowledge and resolve customer issues and queries efficiently
  • Stay up-to-date with the latest product terms, offers, and features
  • Escalate complex queries to relevant departments when necessary
  • Conduct initial investigations into customer issues and queries


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