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Customer Service Representative
1 month ago
About the Role: We are seeking a motivated and empathetic Customer Support Agent to join our team at HR4ALL. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via live chat and email.
Key Responsibilities:
- Provide timely and effective customer support via live chat and email.
- Maintain a positive and professional attitude towards customers, ensuring a high level of customer satisfaction.
- Acknowledge and resolve customer issues and queries efficiently.
- Stay up to date with the latest product terms, offers, and features.
- Escalate complex queries to relevant departments when necessary.
- Conduct initial investigations into customer issues and queries.
Requirements:
- Experience: Previous experience in online customer support is required.
- Language Proficiency: Excellent written and verbal skills in German.
- Proficiency in English is also required.
- Location: Must be located in Limassol, Cyprus, or willing to relocate.
- Citizenship: EU citizenship or valid work permit for Cyprus is required.
- Skills: Strong communication skills to interact effectively with customers, Proficient in computer usage and typing, Ability to work efficiently in a multitasking environment.
Working Hours:
Shifts are rotating weekly, with the following hours:
- Morning: 09:00 18:00
- Middle: 13:00 22:00
- Night: 18:00 03:00 (Soon to become 16:00 01:00)
Note: A one-hour break is included in each shift.
Additional Information:
HR4ALL is committed to providing a positive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
