High-Value Account Coordinator

1 month ago


Limassol, Limassol, Cyprus Alpha Talent Solutions Full time

We are seeking an experienced and skilled High-Value Account Coordinator to join our team at Alpha Talent Solutions. The successful candidate will be responsible for developing and maintaining strong, personalized relationships with high-value clients in the iGaming industry.

Job Overview:

The High-Value Account Coordinator role involves serving as the main point of contact for VIP clients, promptly addressing their inquiries, concerns, and requests. This includes managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.

Key Responsibilities:
  • Develop and maintain strong, personalized relationships with high-value clients.
  • Serve as the main point of contact for VIP clients, addressing their inquiries, concerns, and requests.
  • Manage deposit and withdrawal requests, resolve payment issues, and ensure a seamless gaming experience.
  • Gain an in-depth understanding of client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize client value.
  • Continuously monitor and analyze client activity, identifying trends and opportunities to enhance client engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP clients.
Requirements:
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the European iGaming market, along with in-depth knowledge of client preferences.
  • Bilingual or Native level of English.
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
Benefits:
  • UNLIMITED KPIs performance bonus monthly.
  • Learning and development opportunities, interesting challenging tasks.
  • Official employment in accordance with the laws of Cyprus/Malta/Bulgaria and the EU, registration of family members.
  • Company fitness corner in the office for employees.
  • Opportunity to develop language skills and partial compensation for the cost of language classes.
  • Birthday celebration present.
  • Time for proper rest and 24 working days of Annual Vacation.
  • Breakfasts and lunches in the office (partially paid by the company).

Based on national averages in Cyprus, the estimated salary range for this position is €40,000 - €60,000 per year, depending on experience. We offer a competitive salary package and excellent benefits, including a UNLIMITED KPIs performance bonus monthly, to attract and retain top talent in the industry.



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