High-Value Account Relationship Manager
2 weeks ago
We are seeking an experienced High-Value Account Relationship Manager to join our international entertainment team. As a key player in our VIP account management team, you will be responsible for nurturing and maintaining strong relationships with high-value players across various markets.
About the Role- You will serve as the primary point of contact for VIP players, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Develop and maintain personalized relationships with high-value players, delivering exceptional customer service and tailored experiences to ensure loyalty and satisfaction.
- Nurturing Relationships: Develop and maintain strong relationships with high-value players, understanding their preferences and providing tailored support to maximize player value.
- Customer Service: Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
- Promotions and Incentives: Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Player Analysis: Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the iGaming market, along with in-depth knowledge of player preferences.
- Outstanding communication and interpersonal skills.
- Bilingual or native level of Norwegian or Finnish, as well as good communication skills in English.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
The estimated salary for this role is between $60,000 - $80,000 per year, depending on experience and qualifications.
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