Luxury Account Manager
1 month ago
We are seeking a skilled Luxury Account Manager to join our team in Cyprus, serving as the primary point of contact for high-value players in the Baltic region.
About Alpha Talent SolutionsAs a leading provider of iGaming services, we offer a unique opportunity to work with top-tier clients and develop your expertise in VIP player management. Our team is dedicated to delivering exceptional customer service and fostering long-term relationships with our clients.
Job SummaryThe successful candidate will be responsible for developing and maintaining strong relationships with high-value players, providing personalized support, and ensuring a seamless gaming experience. Key responsibilities include:
- Building and maintaining relationships with high-value players in the Baltic region.
- Providing prompt and efficient support to resolve player inquiries, concerns, and requests.
- Customizing support to meet the unique needs of each player, including managing deposit and withdrawal requests and resolving payment issues.
- Analyzing player activity to identify trends and opportunities to enhance player engagement and retention.
- Collaborating with the marketing team to design targeted campaigns and promotions for high-value players.
To succeed in this role, you will need:
- A bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the Baltic iGaming market and in-depth knowledge of player preferences.
- Bilingual or native-level proficiency in Danish, Finnish, or other relevant languages.
- Excellent communication and interpersonal skills, with a customer-centric mindset and commitment to delivering top-tier customer service.
- Strong analytical capabilities and data-driven approach to decision-making.
- Proficiency in using CRM tools and other relevant software.
As a valued member of our team, you can expect:
- An estimated salary range of €35,000-€50,000 per annum, commensurate with experience.
- Opportunities for professional growth and development in the iGaming industry.
- A dynamic and supportive work environment with a focus on teamwork and collaboration.
- Competitive benefits package, including health insurance and performance-based bonuses.
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