Luxury Account Manager

1 month ago


Limassol, Limassol, Cyprus Alpha Talent Solutions Full time
Job Description

We are seeking a skilled Luxury Account Manager to join our team in Cyprus, serving as the primary point of contact for high-value players in the Baltic region.

About Alpha Talent Solutions

As a leading provider of iGaming services, we offer a unique opportunity to work with top-tier clients and develop your expertise in VIP player management. Our team is dedicated to delivering exceptional customer service and fostering long-term relationships with our clients.

Job Summary

The successful candidate will be responsible for developing and maintaining strong relationships with high-value players, providing personalized support, and ensuring a seamless gaming experience. Key responsibilities include:

  • Building and maintaining relationships with high-value players in the Baltic region.
  • Providing prompt and efficient support to resolve player inquiries, concerns, and requests.
  • Customizing support to meet the unique needs of each player, including managing deposit and withdrawal requests and resolving payment issues.
  • Analyzing player activity to identify trends and opportunities to enhance player engagement and retention.
  • Collaborating with the marketing team to design targeted campaigns and promotions for high-value players.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the Baltic iGaming market and in-depth knowledge of player preferences.
  • Bilingual or native-level proficiency in Danish, Finnish, or other relevant languages.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and commitment to delivering top-tier customer service.
  • Strong analytical capabilities and data-driven approach to decision-making.
  • Proficiency in using CRM tools and other relevant software.
What We Offer

As a valued member of our team, you can expect:

  • An estimated salary range of €35,000-€50,000 per annum, commensurate with experience.
  • Opportunities for professional growth and development in the iGaming industry.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.
  • Competitive benefits package, including health insurance and performance-based bonuses.


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